Vytare Jociute

• Analyzing existing business systems and processes to identify areas of inefficiency, gathering, validating and documenting roadmaps for improvement using agile frameworks and methodologies
• Analyze historical and industry data to forecast user growth and usage patterns for a solution. Communicate these insights to IT and stakeholders
• Managing Business Systems and User support requests coming through case queue
• Support in the implementation, customisation and ongoing maintenance of forms & templates for business users
• Gather reporting requirements from business and assist in the development of reports to meet requirements
• Ensure requests are logged and responded to within determined SLA’s
• Assisting with regular data validation quality and audit programs
• Provide support & training for business users

• Created strategies to develop and expand sales of services to existing customers
• Established online configuration knowledge base to support functionality by developing robust system application overview
• Generated standard and custom reports to provide insights into business performance and managed existing contracts
• New employee training and overview

- Prepared employee travel arrangements and drafted up expenses for the organization archive by assisting the directorate of political affairs