Vy Thuy Pham
Springvale,VIC
Summary
Dedicated Registered Nurse with a proven track record at Monash Health, showcasing exceptional patient care and effective clinical decision-making. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication and a respectful attitude.
Overview
4
4
years of professional experience
Work History
Registered Nurse
Monash Health
02.2022 - Current
- Utilised critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Membership Officer
Crunch Fitness
12.2020 - 01.2022
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Served as a mentor to new staff members, providing guidance on best practices for maintaining strong member relationships and delivering exceptional service.
Education
Bachelor of Nursing - Nursing
Monash University
Melbourne12-2021
Skills
- Medication and IV administration
- Direct patient care
- Effective task prioritisation
- Patient assessments
- Documentation and charting
- Effective clinical decision-making
- Teamwork and collaboration
- Patient and family advocacy
- Compassion and empathy
- Consistent reliability
- Care plan development
- Adaptability and flexibility
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Interests
- I enjoy helping others and giving back to the community
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- I compete in powerlifting at an international level, representing Australia
- Adventure Travel
- Personal Development and Self-Improvement
Timeline
Registered Nurse
Monash Health
02.2022 - Current
Membership Officer
Crunch Fitness
12.2020 - 01.2022
Bachelor of Nursing - Nursing
Monash University
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