Waddy Nadem
Oran Park
Summary
Dedicated and detail-orientated professional with experience in customer service, administration and data entry, Seeking to utilize my strong organizational skills and customer focused approach in a role that values efficiency and accuracy.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Data Entry Administrator
Veolia Environmental Services
02.2023 - 07.2024
- Audited production reports, tracking data entry and processing errors.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Reviewed budget forecasts factoring department staffing and production needs.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Entered and verified data from various sources into the company database with a high level of accurace.
- assisted in creating and updating spreadsheets and reports for analysis and reporting purposes.
Customer Service Officer
Woolworths Group
08.2022 - 02.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for products, services, and company information.
- Maintained accurate customer records and updated information in the database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Administration Assistant
P&M Galea
04.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and resolved discrepancies and errors in customer accounts.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
Education
No Degree - Year 10 School Certificate
Jamison High School
South PenrithSkills
- Project management expertise
- Research and data collection
- Software troubleshooting
- Data management
- Deadline oriented
- Information security
- Time management abilities
- Team building
- Problem-solving abilities
- Reliability
- Customer service
- Microsoft office
Timeline
Data Entry Administrator
Veolia Environmental Services
02.2023 - 07.2024
Customer Service Officer
Woolworths Group
08.2022 - 02.2023
Administration Assistant
P&M Galea
04.2021 - 05.2022
No Degree - Year 10 School Certificate
Jamison High School
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