Wade Caleb Young - Service Centre Operator: Building Operations Team - Sydney Opera House

Summary

10 years’ experience in administrative and customer service positions - where I have consistently delivered results to achieve business outcomes. Skilled verbal and written communicator to assist, liaise and negotiate with internal and external stakeholders. Extensive experience working in high volume and changeable work environments. Always prepared to develop new skills, knowledge and abilities (professionally and personally).

Overview

10

years of professional experience

Work History

Service Centre Operator: Building Operations Team

Sydney Opera House

Sydney

12.2019 - Current

First point of contact for access and facilities enquiries from all stakeholders including executive staff, contractors, repair/maintenance staff and guest performance companies.
Assign reported issues to appropriate staff and contractors and oversee their progress to ensure their efficient completion.
Manage the filing system for work orders and related correspondence, leaving them accessible for when previous inquiries need to be tracked.
Communicate important workplace updates to relevant stakeholders to prevent disruption of crucial projects.
Complete various administrative duties including booking meeting rooms and loading dock bays, organising access to dressing rooms and secure areas, inventorying/maintenance of office supplies, printing workplace signage, binding documents, and access management of security swipe passes.
Diagnose faulty swipe passes, cyber keys, etc., and administer appropriate solutions.
Escalate safety and security risks to supervisors as required.
Utilise the Microsoft Office suite to generate and edit workplace documentation.
Development of interactive Microsoft Excel spreadsheets for business needs.
Collaborate within my team and liaise with other teams to determine how workplace procedures can be adjusted to accommodate changing workplace needs.
Review and develop workplace policies and procedures to ensure currency of operational procedures.

Service Officer

Medicare Parramatta

Parramatta

06.2015 - 11.2019

Managed bookings for team meetings and prepared team meeting minutes.
Completed high volume data entry for Medicare claims with consistent accuracy.
Fielded specialist enquiries from medical practitioners and the general public via inbound calls, consistently receiving positive feedback for excellent customer service.
Processed complicated Medicare claims, utilising guidelines in the Medicare Benefits Schedule to inform my decisions.
Collaborated within our team to improve our customer service procedures, particularly when Medicare developed a new online claiming service for healthcare providers.
Appropriately handled personal customer information in accordance to Medicare Privacy Policy.

Education

Bachelor of Social Research and Policy - Social Sciences

University of New South Wales

Sydney, NSW

06-2015

High School Certificate -

Thomas Reddall High School

11-2011

Skills

Microsoft Office
Windows Operating System
Development of interactive Excel spreadsheets
Various data base, booking and customer management applications including MobileDock, MainPac, CM9 Content Manager and PRODA
Security software packages including Facility Commander, CyberAudit and Gallagher Command Centre
Committed to customer service excellence

Excellent communication and negotiation skills
Ability to plan, prioritise, think and solve problems
Well above average mathematical skills
Highly motivated team player and ability to think/act independently
Handling sensitive information with full adherence to company privacy policy
Reliable multi-tasker who exercises efficient time management skills

Interests

Founder and organiser of the Mardi Gras group “Cosplays Out Of The Closet”

As group organiser and spokesman, I am responsible for the development of all written and visual parade submissions/proposals to the Mardi Gras organisation and briefing participants on important information such as safety procedures and other festival requirements Furthermore, I am responsible for management of all planning, organisational, financial and budgeting tasks of the group We have been selected to participate in every Sydney Mardi Gras parade since 2020

Costume and Prop Making Makeup

Creation of award winning costumes and props for display in public events including conventions, festivals and Mardi Gras

Timeline

Service Centre Operator: Building Operations Team

Sydney Opera House

12.2019 - Current

Service Officer

Medicare Parramatta

06.2015 - 11.2019

Bachelor of Social Research and Policy - Social Sciences

University of New South Wales

High School Certificate -

Thomas Reddall High School

Hobbies and Interests

Founder and organiser of the Mardi Gras group “Cosplays Out Of The Closet” As group organiser and spokesman, I am responsible for the development of all written and visual parade submissions/proposals to the Mardi Gras organisation and briefing participants on important information such as safety procedures and other festival requirements. Furthermore, I am responsible for management of all planning, organisational, financial and budgeting tasks of the group. We have been selected to participate in every Sydney Mardi Gras parade since 2020., Costume and Prop Making + Makeup Creation of award winning costumes and props for display in public events including conventions, festivals and Mardi Gras.