Wade Edwards
Toowoomba,QLD
Summary
Enthusiastic Golf Operations Manager with a proven track record at City Golf Club Inc., enhancing membership numbers and revenue streams post-Covid. Expert in managing membership systems (MiMembership) and excelling in concise member communications. Spearheaded the City PGA Legends Pro-Am, demonstrating exceptional organizsational skills and a results-driven approach. Enhanced patron experience by developing strong relationships and organisation.
Overview
8
8
years of professional experience
Work History
Golf Operations Manager
City Golf Club Inc.
254 South St, Toowoomba, QLD, 4350
12.2023 - Current
- Oversaw increasing membership numbers post Covid, managing membership systems, expectation and communication.
- Assisted in developing strategic plans aimed at increasing revenue streams through various channels such as membership programs, play and stay and special events.
- Conducting meetings with committee and board members to discuss best practices to keep the club moving in the best direction.
- Organised and hosted the City PGA Legends Pro-Am in 2023 and 2024, as well as numerous corporate and charity golf days.
- Created event and corporate sponsorship packages to allow the club to run successful professional events and create further revenue steams whilst engaging corporate partners.
- Coordinated successful club tournaments and events, ensuring seamless execution from planning stages to completion.
- Collaborated with greenskeeping team to maintain high-quality course conditions throughout the season.
- Collaborated with proshop team to allow them to have all information to run daily operations and troubleshot any arising issues and a timely and efficient manner.
Golf Operations Assistant
City Golf Club Inc.
254 South St, Toowoomba, QLD 4350
10.2020 - 12.2022
- Delivered exceptional guest service, creating a welcoming atmosphere for all visitors to the golf facility.
- Worked closely with managers to deliver all requirements in a timely manner.
- Communicated with play and stay guests and organised their bookings, both golf and motel bookings, whilst ensuring we allowed sufficient availability to maintain happiness or members.
- Discussed membership options with prospecting golfing members and managed all membership system co-ordination (MiClub).
- Continually improved personal relations with club, committee and board members.
- Assisted in golf day set up, including erection of signs, banners, marquees.
Proshop Assistant
Fairways at City
254 South St, Toowoomba, QLD 4350
08.2018 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened knowledge of all equipment to enable myself to give the best recommendations to golfers.
- Repaired golf clubs, including re-gripping, re-shafting and bending of clubs to ensure golfers have the highest quality equipment.
- Completed proshop duties on a day to day basis, including motorised cart management, re-filling stock levels, registering members in competitions, selling golf equipment and finalising till and POS end of day.
Driving Range Attendant
City Golf Club Inc.
254 South St, Toowoomba, QLD 4350
03.2016 - 07.2018
- Delivered exceptional work ethic in task relation to ball pick up, cafe, driving range and mini golf services.
- Completed all end of day duties, including securing the premises.
- Worked closely with a team of ball pick up staff as well as cafe staff and management.
Education
High School Diploma -
Centenary Heights State High School
Toowoomba, QLD12.2015
Skills
- Managed membership management systems (MiMembership)
- Timesheet Management (MiClub)
- Sales and Marketing
- Experience is Microsoft systems (Word, Publisher, Excel)
- Managing team rosters
- Point of sale systems
- Concise and companionate member communications
- Creating and discussing policy updates and changes with board and committee members
- Ability to discuss options with patrons, including golf equipment sales, membership and sponsorship packages
- Managing budgets
References
Andrew Webb - 0400 797 613
General Manager
Toowoomba Golf Club
Christopher Britnell - 0438 723 671
Head Professional
City Golf Club
Timeline
Golf Operations Manager
City Golf Club Inc.
12.2023 - Current
Golf Operations Assistant
City Golf Club Inc.
10.2020 - 12.2022
Proshop Assistant
Fairways at City
08.2018 - 10.2020
Driving Range Attendant
City Golf Club Inc.
03.2016 - 07.2018
High School Diploma -
Centenary Heights State High School