Wade Edwards
Toowoomba,QLD
Summary
Enthusiastic Golf Operations Manager with a proven track record at City Golf Club Inc., enhancing membership numbers and revenue streams post-Covid. Expert in managing membership systems (MiMembership) and excelling in concise member communications. Spearheaded the City PGA Legends Pro-Am, demonstrating exceptional organizsational skills and a results-driven approach. Enhanced patron experience by developing strong relationships and organisation.
Overview
8
8
years of professional experience
Work History
Golf Operations Manager
City Golf Club Inc.
12.2023 - Current
- Oversaw increasing membership numbers post Covid, managing membership systems, expectation and communication.
- Assisted in developing strategic plans aimed at increasing revenue streams through various channels such as membership programs, play and stay and special events.
- Conducting meetings with committee and board members to discuss best practices to keep the club moving in the best direction.
- Organised and hosted the City PGA Legends Pro-Am in 2023 and 2024, as well as numerous corporate and charity golf days.
- Created event and corporate sponsorship packages to allow the club to run successful professional events and create further revenue steams whilst engaging corporate partners.
- Coordinated successful club tournaments and events, ensuring seamless execution from planning stages to completion.
- Collaborated with greenskeeping team to maintain high-quality course conditions throughout the season.
- Collaborated with proshop team to allow them to have all information to run daily operations and troubleshot any arising issues and a timely and efficient manner.
Golf Operations Assistant
City Golf Club Inc.
10.2020 - 12.2022
- Delivered exceptional guest service, creating a welcoming atmosphere for all visitors to the golf facility.
- Worked closely with managers to deliver all requirements in a timely manner.
- Communicated with play and stay guests and organised their bookings, both golf and motel bookings, whilst ensuring we allowed sufficient availability to maintain happiness or members.
- Discussed membership options with prospecting golfing members and managed all membership system co-ordination (MiClub).
- Continually improved personal relations with club, committee and board members.
- Assisted in golf day set up, including erection of signs, banners, marquees.
Proshop Assistant
Fairways at City
08.2018 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened knowledge of all equipment to enable myself to give the best recommendations to golfers.
- Repaired golf clubs, including re-gripping, re-shafting and bending of clubs to ensure golfers have the highest quality equipment.
- Completed proshop duties on a day to day basis, including motorised cart management, re-filling stock levels, registering members in competitions, selling golf equipment and finalising till and POS end of day.
Driving Range Attendant
City Golf Club Inc.
03.2016 - 07.2018
- Delivered exceptional work ethic in task relation to ball pick up, cafe, driving range and mini golf services.
- Completed all end of day duties, including securing the premises.
- Worked closely with a team of ball pick up staff as well as cafe staff and management.
Education
High School Diploma -
Centenary Heights State High School
Toowoomba, QLD12.2015
Skills
- Managed membership management systems (MiMembership)
- Timesheet Management (MiClub)
- Sales and Marketing
- Experience is Microsoft systems (Word, Publisher, Excel)
- Managing team rosters
- Point of sale systems
- Concise and companionate member communications
- Creating and discussing policy updates and changes with board and committee members
- Ability to discuss options with patrons, including golf equipment sales, membership and sponsorship packages
- Managing budgets
References
Andrew Webb - 0400 797 613
General Manager
Toowoomba Golf Club
Christopher Britnell - 0438 723 671
Head Professional
City Golf Club
Timeline
Golf Operations Manager
City Golf Club Inc.
12.2023 - Current
Golf Operations Assistant
City Golf Club Inc.
10.2020 - 12.2022
Proshop Assistant
Fairways at City
08.2018 - 10.2020
Driving Range Attendant
City Golf Club Inc.
03.2016 - 07.2018
High School Diploma -
Centenary Heights State High School
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