Wade Hawkes
Butler,WA
Summary
Dedicated professional with hands-on experience in customer service and teamwork within fast-paced environments. Demonstrates strong communication, problem-solving, and time-management skills. Committed to safety and delivering high-quality work.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Refrigeration & Air Conditioning Tradesperson
Combined Refrigeration Systems PTY LTD
Glen Forrest, WA
02.2023 - 08.2026
- Troubleshot complex problems using advanced technical expertise to implement effective solutions.
- Executed daily tasks with precision, enhancing operational efficiency.
- Resolved customer issues promptly, ensuring high satisfaction through friendly service.
- Identified and addressed customer needs, fostering loyalty and exceeding expectations.
- Recognized by management for delivering exceptional customer service consistently.
- Collaborated with cross-functional teams to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning initiatives.
- Utilized various software tools to streamline processes and enhance performance.
- Provided attentive service to customers in person and via phone, fostering positive relationships.
- Collaborated with cross-functional teams to align on project goals.
- Proposed innovative strategies to enhance team collaboration and morale.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Maintained updated knowledge through ongoing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
Refrigeration and Air Conditioning Apprentice
AUSTWIDE AIRCONDITIONING & REFRIGERATION INSTALLATION PTY LTD
Perth , WA
06.2022 - 02.2023
- Assisted in installing air conditioning and refrigeration units in residential and commercial properties.
- Collaborated with senior technicians to troubleshoot various refrigeration issues effectively.
- Followed safety protocols while handling refrigerants and operating installation tools.
- Supported team members by organizing tools and equipment for daily job tasks.
- Communicated with clients to explain service procedures and address concerns professionally.
- Worked closely with mentors to understand project objectives.
- Maintained organization, cleanliness, and safety in work areas.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Used strong verbal and written communication skills to convey messages to others.
- Attended meetings with clients to discuss progress on projects.
- Moved and held materials for senior professionals to complete work.
Cashier
Farmer Jacks
Butler, WA
10.2021 - 09.2022
- Operated the cash register accurately, processing various payment methods to ensure smooth transactions.
- Maintained a clean and organized checkout area daily.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Addressed and resolved customer complaints promptly to maintain satisfaction and loyalty.
- Performed tasks as directed by management to ensure workflow.
- Managed inventory levels by restocking shelves regularly.
- Built and maintained productive relationships with employees.
Education
Certificate III - Air Conditioning And Refrigeration
South Metropolitan TAFE
Perth, WA06-2026
Secondary Education - General Studies
Butler College
Butler, WA08-2022
Skills
- Technical troubleshooting
- Equipment maintenance
- Project scheduling
- Solution-oriented problem solving
- Client service excellence
- Team collaboration
- Team building
- Organizational skills
- Time management
- Communication proficiency
Affiliations
- QMSLSC Nippers (Surf Life Saving WA)
- MSWA Butler – Community Service Volunteer
Certification
- Trade Certificate - Engineering Tradesperson (Refrigeration and Air-Conditioning) WA - 2026
- Western Australia Class C Driver's License – Department of Transport WA
- White Card (Construction Induction), WorkSafe Western Australia
Timeline
Refrigeration & Air Conditioning Tradesperson
Combined Refrigeration Systems PTY LTD
02.2023 - 08.2026
Refrigeration and Air Conditioning Apprentice
AUSTWIDE AIRCONDITIONING & REFRIGERATION INSTALLATION PTY LTD
06.2022 - 02.2023
Cashier
Farmer Jacks
10.2021 - 09.2022
Certificate III - Air Conditioning And Refrigeration
South Metropolitan TAFE
Secondary Education - General Studies
Butler College