Wade Johnson
Augustine Heights,Queensland
Summary
Accomplished Administration Officer with a proven track record at A.hartrodt Australia Pty Ltd, enhancing operational efficiency and customer satisfaction. Expert in data entry and office administration, I excel in problem-solving and time management, significantly improving departmental productivity. Skilled in fostering client relations, my strategic approach has consistently optimized processes and strengthened the departments I've been a part of.
Overview
9
9
years of professional experience
Work History
Cartage Coordinator
A.hartrodt Australia Pty Ltd
01.2024 - Current
- Ensured timely deliveries with meticulous scheduling and route planning for customers.
- Arranged collection of shipments from various depots to ensure goods don't incur storage.
- Provided exceptional customer service by responding promptly to inquiries regarding shipment status or other cartage-related concerns.
- Maintained strong relationships with carriers, negotiating competitive rates to optimize transportation costs.
- Collaborated with warehouse teams to maintain accurate inventory levels and ensure seamless handoffs between departments.
- Assisted in the selection of reliable carriers through thorough evaluation of their performance history and capabilities.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Import Coordinator
A.hartrodt Australia Pty Ltd
06.2023 - 01.2024
- Accurately input shipment details into company's system using Cargowise.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
- Coordinated shipments of product from country of origin to final destination by both air and sea transport.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Support Officer
Queensland Health, Princess Alexandra Hospital
11.2020 - 06.2023
- Enhanced patient and staff's comfort and safety by maintaining cleanliness and sanitation of hospital rooms, offices and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimise hazards and maintain safety standards.
- Promoted a safe working environment for all personnel by consistently utilising proper personal protective equipment and following safety guidelines.
- Participated in ongoing professional development opportunities focusing on infection control techniques, improving overall department performance levels.
- Organising and maintaining stock levels in cleaner's rooms.
- Safely operating, cleaning and storing cleaning machinery.
Receptionist
Dynamic Physio and Rehab
05.2022 - 09.2022
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained strict confidentiality of patient information.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Import Coordinator
Hellmann Worldwide Logistics Pty Ltd
08.2015 - 04.2020
- Registering new shipments.
- General receptionist duties.
- Responding to emails and facilitating ongoing communication.
- Chasing and processing incoming invoices.
- Preparing, creating, and billing out invoices.
- Assisting and resolving invoicing disputes.
- Training and supporting new employees.
- Create workplace processes withing the department.
Education
Certificate III - International Freight Forwarding (Operator)
My Freight Career
Newstead, QLD03.2018
Queensland Certificate of Education -
Runcorn State High School
Runcorn, QLD2012
Skills
- Data Entry
- Office Administration
- Customer Service
- Microsoft Office Suite
- Time Management
- Problem Solving
- Customer and client relations
References
Sally Cosford Michael Baillie
Customer Service Representative Senior Support Coordinator
a.hartrodt Australia Pty Ltd Candeece Coordination
0421 523 271 0406 592 180
sally.cosford@hartrodt.com michael@candeececoordination.com.au
Timeline
Cartage Coordinator
A.hartrodt Australia Pty Ltd
01.2024 - Current
Import Coordinator
A.hartrodt Australia Pty Ltd
06.2023 - 01.2024
Receptionist
Dynamic Physio and Rehab
05.2022 - 09.2022
Support Officer
Queensland Health, Princess Alexandra Hospital
11.2020 - 06.2023
Import Coordinator
Hellmann Worldwide Logistics Pty Ltd
08.2015 - 04.2020
Certificate III - International Freight Forwarding (Operator)
My Freight Career
Queensland Certificate of Education -
Runcorn State High School
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