Summary
Overview
Work History
Education
Skills
Timeline
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Wade Kelly

Peregian Beach,QLD

Summary

Accomplished leader with a proven track record at StarTrack - Sunshine Coast, adept in P&L management and fostering team unity. Spearheaded operational enhancements, achieving a DIFOT of 97%, and significantly boosted customer satisfaction through strategic problem resolution and process optimisation. Expert in risk mitigation and project management, consistently delivering on key performance targets.

Overview

18
18
years of professional experience

Work History

Warehouse Manager

Ethical Brand Co
04.2022 - Current
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with safety standards.
  • Redesigned warehouse layout to accommodate new equipment, maximise space utilisation, and optimise processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints and delivering monthly forecasting to the senior management team.

Regional Manager

StarTrack - Sunshine Coast
01.2019 - 04.2022
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Managed team or 35 staff and fleet vehicles.
  • Maintained DIFOT and costs of all StarTrack agents within the region.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Adhered to and exceeded yearly KPI's for service and safety.
  • Involved in the transition of StarTrack premium into the Australia Post network.
  • Responsible for maintaining DIFOT of 97% across B2B and B2C within region.
  • Established and maintained operational standards across Sunshine Coast locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program and executed training.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.

Depot Manager

StarTrack - Sunshine Coast
01.2017 - 01.2019
  • Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty.
  • Researched new tools and developed new SOPs to continue growth.
  • Reduced operational costs through strategic resource allocation and budget control measures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organising and overseeing assignments to drive operational excellence.
  • Coached, developed and trained current team members to reach business metrics.

Supervisor

StarTrack - Sunshine Coast
02.2012 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and fleet management.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified and resolved unauthorised, unsafe, or ineffective practices.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.

Courier

StarTrack - Sunshine Coast
03.2007 - 02.2012
  • Established lasting relationships with customers by delivering packages on time, interacting professionally.
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimise damage while in transit.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.

Education

Nambour
Sunshine Coast

Skills

  • Leadership and team building
  • Problem Resolution
  • Training and Development
  • Inventory Control
  • P&L Management
  • Project Management
  • Client Account Management
  • Risk Mitigation

Timeline

Warehouse Manager

Ethical Brand Co
04.2022 - Current

Regional Manager

StarTrack - Sunshine Coast
01.2019 - 04.2022

Depot Manager

StarTrack - Sunshine Coast
01.2017 - 01.2019

Supervisor

StarTrack - Sunshine Coast
02.2012 - 01.2017

Courier

StarTrack - Sunshine Coast
03.2007 - 02.2012

Nambour

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