Summary
Overview
Work History
Skills
Courses Completed
References
Accomplishments
Timeline
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Wade Thompson

Redland Bay,QLD

Summary

Results-oriented and accomplished professional with a proven track record as a Leader and Senior Client Relationship Manager in the APAC region. Recognized for consistently achieving the highest sales year on year, earning the title of the most accomplished salesperson of the month very regularly. Adept at building and nurturing long-standing client partnerships, managing large multi-year programs, and providing exceptional service to numerous businesses annually. A collaborative team player who exceeds monthly KPIs, provides operational support, excels as a project manager, training coordinator, trusted advisor and Leader.

Whilst I am focused on my career development, I am equally motivated to share in the success of a team. I aspire to enhance an organisation's core values and deliver an exceptional standard of customer service excellence.

Overview

14
14
years of professional experience

Work History

CRM Team Supervisor/Senior CRM for APAC

PD Training Pty Ltd
04.2015 - Current
  • Implementing Solution Selling strategies to drive revenue growth.
  • Defining and managing client expectations to ensure successful outcomes.
  • Assisting in Training Mapping/TNA processes for enhanced effectiveness.
  • Providing expert support in Team and Individual Profiling.
  • Efficiently managing new and existing client databases.
  • Overcoming objections and obstacles to achieve favourable results.
  • Developing and assisting with implementing/coordinating training programs.
  • Collaborating within budgetary constraints for optimal resource allocation.
  • Conducting Meetings with stakeholders to present our value proposition.
  • Training and mentoring internal staff to optimize their skills.
  • Completing all Operational and Accounts related task for clients.
  • Building and nurturing client relationships through contracts.
  • Ensuring exceptional customer satisfaction through proactive engagement.
  • Collaborating on defining goals and learning outcomes.
  • Communicating a clear Value Proposition and Return on Investment.
  • Identifying Cross-Selling/Up-Selling opportunities for added value.
  • Effectively managing APAC.
  • Delivering persuasive presentations and guiding proposal discussions.
  • Leading virtual leadership meetings to showcase value propositions.
  • Providing insightful Training Consulting and Strategic Planning.
  • Consistently surpassing KPIs while maintaining a high level of performance.
  • Achieving and sustaining profitability by meeting GP thresholds each month/year.

Internal Account Manager (South Australia)

National Wireless (2-way Radio Communication)
04.2014 - 02.2015
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Effective Account Management and client relationship building.
  • Delivering monthly executive team presentations.
  • Skillful Territory Management and market segmentation.
  • Customizing two-way radio solutions to match client needs.
  • Engaging in both inbound and outbound solution selling approaches.
  • Proactively following up on quotations to drive closure.
  • Meet sales targets and KPIs set monthly and quarterly.
  • Successfully reactivating dormant client accounts.
  • Actively prospecting to secure new business opportunities.
  • Efficiently scheduling appointments for Business Development Managers.
  • Outbound and Cold calling new prospects.
  • Providing essential support to external BDMs.

Web Central (Melbourne IT Company)

Web Central (Melbourne IT Company)
05.2009 - 01.2014
  • Managed vendor relationships by negotiating pricing options and external contracts.
  • Coordinated 100's project team members by assigning individual responsibilities based on each individual's strengths.
  • Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products.
  • Established standard operating procedures and preventive maintenance on newly acquired systems.
  • Disseminating technological and service knowledge to clients.
  • Skillfully managing and training a small team for optimal outcomes.
  • Exhibiting effective sales prowess in a high-volume call center environment.
  • Proficiently addressing complaints and resolving disputes with confidence.
  • Delivering comprehensive coaching on operational and sales procedures.
  • Motivating staff through incentivised conversations to drive sales.
  • Assuming office leadership responsibilities when Sales Manager is absent.

Skills

  • Sales and Account growth Management
  • Leadership & Supervision
  • Inbound and Outbound Professional
  • Creating Team Synergy
  • Project Management
  • Competitive
  • Overachiever/High Performer
  • Resilient & Optimistic
  • Communication & Trust
  • Good with Change/s
  • Calm and Professional Under Pressure

Courses Completed

  • Leadership Development Training
  • Inter-cultural Communication Training
  • Active-Listening Training
  • Communication Skills Training
  • Sales and Consultative Selling Training
  • Professional Telephone Skills Training
  • Customer Service Training
  • Conflict Resolution Training
  • Emotional Intelligence(EQ) Training
  • Building Team Synergy Training
  • Time Management Training
  • Assertiveness and Self-confidence Training

References

Available upon request

Accomplishments

  • 2023 - most consecutive Months for overachieving set KPI's.
  • June 2023 - Highest monthly sales figure of $170,000 + since 2019 record was set.
  • 2023 - Most consecutive sales recorded and managed each month
  • 2022 - over all Highest sales achieved annually and clients managed. Top Performer for 2022
  • 2021 - Achieved highest monthly and yearly targets out of the team. Top Performer for 2022
  • 2020 - Took on more responsibilities due to a reduction in team, resources and time allocated - achieved highest monthly and yearly figures. Top Performer for 2020
  • 2019 Gross Profit Excellence – Earned the distinction of being the top Gross Profit achiever of the year, generating a remarkable $1,142,086.84 in clear profit, setting a PDT Company record.
  • June 2019 Sales Milestone – Established a new standard by achieving a PDT Company record with total sales of $216,794.05 in a single month.
  • Consistent Performance in 2009 – Recognized as Salesperson of the Month for 9 out of 12 months.
  • 2011 Revenue Leadership – Distinguished as the Highest Revenue Earner and Revenue Champion in the first half of the year.
  • Domain and Hosting Sales Champion 2011 – Achieved top positions in both Domain and Shared Hosting sales.
  • Sales Person of the Month May 2012 – Acknowledged for exceptional performance in May.
  • Domain Sales Excellence 2012 – Demonstrated prowess by achieving the highest number of domain name sales.
  • 2012-2013 Sales Champion – Held the title of Sales Champion with an impressive 646 sales, contributing to revenue of $375,268.90 during that period.

Timeline

CRM Team Supervisor/Senior CRM for APAC

PD Training Pty Ltd
04.2015 - Current

Internal Account Manager (South Australia)

National Wireless (2-way Radio Communication)
04.2014 - 02.2015

Web Central (Melbourne IT Company)

Web Central (Melbourne IT Company)
05.2009 - 01.2014
Wade Thompson