Waheeda Popal
Hallam,VIC
Summary
Highly-motivated individual with desire to take on new challenges and build my management career. Extensive level of experience in different fields and projects through having worked at headspace as an Admin Manager throughout the many years. My line managers will vouch for my strong worth ethic, adaptability, fast ability to learn and brilliant interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Liaison and Emergency Warden
headspace Dandenong
Dandenong, VIC
08.2022 - Current
- Project Management for the relocation of headspace Dandenong throughout the coarse of the project, alongside Centre Manager.
- Managed the centre through a phase of change that focused on regionalisation and re-structuring of the service.
- Conducting emergency drills and updating emergency management plans as Site Warden and First Aid Officer
- Conducted regular site checks to assess needs and ensure compliance of mandatory policies and procedures.
- Participated in meetings with stakeholders to discuss progress and address any issues that arose.
Administration Coordinator
headspace Dandenong
Dandenong, VIC
09.2017 - Current
- Provided guidance, mentorship, and support to diverse administration staff and leadership staff.
- Managed recruitment process for new staff, including interviewing and orientation, as well as providing support, guidance and mentorship.
- Collaborated with Leadership staff to develop and implement policies and procedures.
- In close conjunction with Practice Manager, Centre Manager and interdisciplinary Leadership Team participated in monthly meetings to analyse data, discuss the day to day functioning and to create a smooth flow of the centre, eliminate unnecessary tasks.
- Conducted regular performance reviews of admin staff.
- Oversee and maintain a range of administrative functions at the centre, including IT services and support, practice supplies, equipment management and maintenance, facilities management.
- Oversee all documentation, billing, batching, reconciliation and electronic claims, and ensure compliance with Medicare and other statutory requirements.
- Liaise and maintain dynamic collaboration with external stakeholders such as schools, other community services within and providers to ensure the maximum support to our clientele.
- Coordinated events such as conferences, seminars or workshops held onsite.
- Maintained confidentiality of sensitive information related to the business.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Peer Support Coordinator
headspace Narre Warren
Narre Warren, VIC
01.2019 - 08.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clients
- Assisted with the development of individualized plans for youth to achieve their goals.
- Facilitated group activities to help build social skills and increase self-esteem.
- Provided guidance, support, and encouragement to at-risk youth.
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth.
- Advised youth on resources available within the community that can assist them.
- Advocated for access to services needed by participants including mental health care and educational assistance.
Office All Rounder
Tyabb and Associates
Dandenong, Vic
12.2016 - 07.2017
- Organized and maintained storage areas in a neat and orderly fashion.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Year 12 -
Minaret College
Springvale, VIC11-2016
Bachelor of Art (Psychology) -
Deakin University
BurwoodSkills
- Microsoft Office Suite
- Medical Director Software
- Episoft Systems
- Stakeholder Management
- Employee Onboarding and Training
- Workflow Management
- Developing Policies and Procedures
- Event Coordination
Certification
- Working with Children's Check
- First Aid and CPR
Training
- Mental Health Peer Support Training
Mind Australia
2019
- Mental Health First Aid Training
headspace Dandenong
2022
- Diploma of Human Resources Management
Monarch Institute
2024 (Current)
- Emergency Warden Training
EACH Social and Community Health
2023
References
References available upon request.
Timeline
Site Liaison and Emergency Warden
headspace Dandenong
08.2022 - Current
Peer Support Coordinator
headspace Narre Warren
01.2019 - 08.2019
Administration Coordinator
headspace Dandenong
09.2017 - Current
Office All Rounder
Tyabb and Associates
12.2016 - 07.2017
Year 12 -
Minaret College
Bachelor of Art (Psychology) -
Deakin University
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