Wahyu Budiman
Cherrybrook,NSW
Summary
A management professional with a strong focus on improving operations and ensuring customer satisfaction. Skilled in time management and handling day-to-day tasks efficiently. Uses organisational and multitasking abilities to support leadership and keep things running smoothly. Excellent at communication and problem-solving to drive team success.
Overview
17
17
years of professional experience
Work History
Store Manager and Operation Manager
Harmony Imex Pty Ltd T/a Wintons Teak
01.2019 - Current
- Address customer inquiries, and ensure a high standard of customer satisfaction at all times.
- Prepare and submit regular reports on sales, stock levels, and staffing. Handle administrative duties, including scheduling.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employee
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintain proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Rotate merchandise and displays to feature new products and promotions.
- Streamline communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Oversee daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improve store sales by implementing effective marketing strategies and attractive visual merchandising.
Supply Chain Manager
Harmony Imex Pty Ltd T/a Wintons Teak
01.2013 - 12.2018
- Developed strong vendor relationships to ensure timely delivery of the products and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Optimised warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Led negotiations for freight contracts, achieving improved terms and cost savings without compromising service quality.
Warehouse Manager
Harmony Imex Pty Ltd T/a Wintons Teak
07.2008 - 12.2012
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Redesigned warehouse layout to accommodate new equipment, maximise space utilisation, and optimise processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
Graduate Diploma - Logistics And Supply Chain Management
TAFE NSW
12-2013
Graduate Diploma - Furniture Design
TAFE NSW
12-2004
Skills
- Customer service management
- Effective Time Management
- Effective Problem Resolution
- Attention to detail
- Operational Management
- Records Administration
- Supplier Engagement Management
- Logistics Coordination
- Warehouse Management
Timeline
Store Manager and Operation Manager
Harmony Imex Pty Ltd T/a Wintons Teak
01.2019 - Current
Supply Chain Manager
Harmony Imex Pty Ltd T/a Wintons Teak
01.2013 - 12.2018
Warehouse Manager
Harmony Imex Pty Ltd T/a Wintons Teak
07.2008 - 12.2012
Graduate Diploma - Logistics And Supply Chain Management
TAFE NSW
Graduate Diploma - Furniture Design
TAFE NSW
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