Wai On Steven Kwan
Epping,Australia
Summary
Experienced and dedicated Field Service Engineer with over 20 years of expertise in the installation, maintenance, and repair of complex textile machinery. Proficient in both mechanical and electrical systems, with a proven track record of successfully installing over 100 textile machines worldwide. Adept at troubleshooting, problem-solving, and delivering exceptional customer service. Fluent in English, Mandarin, and Cantonese, and equipped with a strong understanding of diverse cultural and professional environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Engineer
Karl Mayer Hong Kong Ltd
06.2000 - 09.2022
- Spearheaded the installation of over 100 textile machines across multiple countries mainly in Asia, ensuring timely and efficient execution
- Provided comprehensive after-service support, including troubleshooting, repairs, and training for clients’ technical teams
- Developed in-depth expertise in both mechanical and electrical aspects of textile machinery, ensuring seamless operation and minimal downtime
- Cultivated long-term relationships with clients, consistently exceeding service expectations
Service Engineer
Minolta Photocopy, Hong Kong Ltd
09.1999 - 04.2000
- Conducted maintenance and repair services for photocopiers in Hong Kong, ensuring optimal performance and customer satisfaction
- Gained foundational experience in technical servicing and customer communication
Education
Bachelor of Science - Physics
The Chinese University of Hong Kong
Hong Kong07-1999
Skills
- Installation and maintenance of industrial textile machinery
- Troubleshooting mechanical and electrical systems
- Precision diagnostics
- Familiar with diagnostic and engineering tools for industrial machinery
Certification
- Electrician Grade A License, EMSD, Hong Kong
- Current C Class Driver’s License, NSW, Australia
Accomplishments
- Successfully installed and commissioned hundreds of textile machines globally, contributing to the operational efficiency of diverse clients.
- Recognized for consistently delivering high-quality service and fostering positive client relationships.
Timeline
Service Engineer
Karl Mayer Hong Kong Ltd
06.2000 - 09.2022
Service Engineer
Minolta Photocopy, Hong Kong Ltd
09.1999 - 04.2000
- Electrician Grade A License, EMSD, Hong Kong
- Current C Class Driver’s License, NSW, Australia
Bachelor of Science - Physics
The Chinese University of Hong Kong
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