Wai Yin Pang
Brompton, Adelaide,SA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Barista
Little People Cafe
10.2022 - 04.2023
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Freelance Translator
Cent Translations
06.2022 - 12.2022
- Translated documents for novels
- Translated documents from Mandarin to English.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Used translation software to verify complex terms and expedite communication process.
Language Interpreter
Language Line Solutions
04.2021 - 04.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided language translation and customer service skills to clients in medical, government, insurance, utilities, and business sectors.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Hospitality Attendant
Journey Beyond Rail Expeditions
02.2019 - 04.2020
- Performed general housekeeping by making beds, cleaning rooms, and ensuring tidiness of public areas.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Serve food and beverages while maintaining professionalism to hold up the name of the brand.
Pre-opening Team/Lobby Ambassador/Room Attendant/Bartender/Server
Hotel Stripes
12.2016 - 07.2017
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provide feedback for improvement to superior throughout opening week to ensure efficiency in the future.
Team/Room Attendant/Bartender/Server
Tanjong Jara Resort
12.2015 - 04.2016
- Wiped down window panes, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Changed bed linens and collected soiled linens for cleaning.
Education
Degree - Hospitality Management
Bachelor of Business - Hospitality Management
International College of Hotel Management
Adelaide, SA02.2020
Bachelor of International Hotel Management -
International College of Hotel Management
Adelaide, SA02.2020
Skills
- Computer Skills:
- MS Word, Excel, Email, Internet, OPERA, HIS
- CPR & First Aid Emergency training
- Responsible Service of Alcohol (RSA) training
- Overall band score of 75 for IELTS
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Korean
Limited Working
Japanese
Limited Working
Malay
Limited Working
Timeline
Barista
Little People Cafe
10.2022 - 04.2023
Freelance Translator
Cent Translations
06.2022 - 12.2022
Language Interpreter
Language Line Solutions
04.2021 - 04.2022
Hospitality Attendant
Journey Beyond Rail Expeditions
02.2019 - 04.2020
Pre-opening Team/Lobby Ambassador/Room Attendant/Bartender/Server
Hotel Stripes
12.2016 - 07.2017
Team/Room Attendant/Bartender/Server
Tanjong Jara Resort
12.2015 - 04.2016
Degree - Hospitality Management
Bachelor of Business - Hospitality Management
International College of Hotel Management
Bachelor of International Hotel Management -
International College of Hotel Management
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