Waiata Faifai
Burleigh Heads,QLD
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and streamlining operations across various roles, including as a Disability Support Worker at Carevale Support Services. Expert in client advocacy and creative thinking, I excel in delivering exceptional support and managing efficient service delivery. Skilled in fostering relationships and achieving operational excellence, I bring a flexible approach and a commitment to healthcare resource support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Carevale Support Services
Gold Coast, QLD
01.2021 - Current
- 24/7 cares requiring disability support workers for Day, Afternoon and Night shifts
- Help people with disabilities work towards their goals and aspirations
- Provide support in their day to day lives, including but not limited to: Domestic Assistance duties (preparing meals/cooking/cleaning)
- Assisting with medication
- Daily physiotherapy
- Progress notes
- Using mobility aids and hoisting clients
- Taking to Medical / Allied Health Appointments
- Planning and coordinating community access activities
- Monitoring client's Behavior in order to attend to their needs and monitor their health
QLD Area Manager
Global Hospitality Solutions
Brisbane, Australia
01.2018 - 01.2019
- Understanding client contractual responsibilities, relationship building with existing client base
- Managing the provision of service delivery through effective HR management, training, ordering, meet operational/labour budgets, performing cleaning audits and assess and ensure client satisfaction, timesheet management and approval
Campus Manager
Pacific Training Group
01.2016 - 01.2017
- Ensure the smooth running of all training related operations on a day-to-day basis, which includes the management of trainers and assessors, training programs and resources
- Oversee the full student lifecycle from enrolment to completion
QLD Snr Operations Manager
Hospitality Training Services
, Australia
01.2013 - 01.2016
- Understanding client contractual responsibilities, relationship building with existing client base
- Managing the provision of service delivery through effective HR management, training, ordering, meet operational/labour budgets, performing cleaning audits and assess and ensure client satisfaction, timesheet management and approval
Customer Service Manager
David Fleay Wildlife Park
01.2011 - 01.2015
- Providing a high level of customer satisfaction in a fast pace team environment, managing inbound calls to help customers discuss orders, inquires, allocating calls to relevant departments, invoicing and processing payments, overseeing café duties, maintaining workplace health and safety procedures, assisting with preparing food for park animals
Education
Cert III in Individual Support - Disability
Ace Community Colleges
Gold Coast, QLD11-2021
Cert IV in Training and Assessment -
TAE 40110
01-2018
Diploma of Hospitality -
HTA
01-2018
High School -
Miami State High School
Gold Coast, QLD12.1992
Skills
- Client advocacy
- Creative thinking
- Emotional support & companionship
- Client confidentiality
- Flexible schedule
- Healthcare resource support
Certification
- TAE 40110 Cert IV in Training and Assessment
- TAELLN411 Address Adult Language, Literacy and Numeracy Skills
- Use Hygiene Practices for Food Safety
- Diploma of Hospitality
- Food Safety Training Certificate
- Trainers and Assessors Mentoring Program
- Quality, Safety and You NDIS Worker Orientation
- Cert III in Individual Support
- First Aid and CPR
- Police Clearance
- Blue Card
- NDIS Workers Screening
References
Available upon request
Timeline
Disability Support Worker
Carevale Support Services
01.2021 - Current
QLD Area Manager
Global Hospitality Solutions
01.2018 - 01.2019
Campus Manager
Pacific Training Group
01.2016 - 01.2017
QLD Snr Operations Manager
Hospitality Training Services
01.2013 - 01.2016
Customer Service Manager
David Fleay Wildlife Park
01.2011 - 01.2015
Cert III in Individual Support - Disability
Ace Community Colleges
Cert IV in Training and Assessment -
TAE 40110
Diploma of Hospitality -
HTA
High School -
Miami State High School