Waiata Riddell
Perth,WA
Summary
Experienced Service Coordinator with 4 years of responsibility in Disability sector. Extensive professional network of service providers and proven history of effective work.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Far North Community Services
Halls Creek, Western Australia
08.2021 - 08.2023
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Developed strategies for improving customer experience with the organization's services.
Support Coordinator
MacKay Care Pty Ltd
Perth, Western Australia
03.2017 - 02.2023
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Assisted with the development and implementation of staff policies and procedures.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Veterinary Nurse
Bird and Exotic Veterinary Services
Perth, Western
01.2015 - 02.2021
- Provided nursing care to animals, such as administering medications and vaccinations.
- Conducted laboratory tests and collected specimens for analysis.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Monitored vital signs and administered medication according to prescribed protocols.
Education
Veterinary nurse
TAFE
OnlineSenior First aid
TAFE
Halls CreekMental Health First aid
TAFE
Halls CreekSkills
- Ongoing Client Support
- Community Resource Expertise
- Status Meetings
- Program Follow-Up and Assessment
References
References available upon request.
Timeline
Service Coordinator
Far North Community Services
08.2021 - 08.2023
Support Coordinator
MacKay Care Pty Ltd
03.2017 - 02.2023
Veterinary Nurse
Bird and Exotic Veterinary Services
01.2015 - 02.2021
Veterinary nurse
TAFE
Senior First aid
TAFE
Mental Health First aid
TAFE
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