Wai Lam Ma

•Supporting the function and daily operation of clinic pharmacy;
•Checking dispensing drugs against prescribed instruction in an accurate
and timely manner;

•Ensuring that drugs are received and stored in a proper and secure
manner in accordance with regulatory instructions and requirements;
• Answering queries from patients regarding prescriptions and drugs;

• Maintaining complete and accurate record of all dispensing transactions.

• Maintained up-to-date knowledge on new medications and industry regulations, ensuring adherence to best practices in pharmaceutical care.

• Provide clinical personal care services for patients in the clinic, take care of daily living;

• Performed clinical examination procedures, rehabilitation and outreach activities.

• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.