Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Wairua Ngaha

Summary

Compassionate and dedicated entry-level Support Worker with a personal commitment to making a positive impact based on lived experiences. Possessing firsthand knowledge of the challenges faced by survivors, I bring empathy, resilience, and a non-judgmental attitude to provide meaningful support. Eager to apply my understanding of trauma-informed care and active listening skills to assist individuals in crisis. Committed to continuous learning and collaboration with professionals to contribute to the well-being of survivors. Seeking an opportunity to leverage my personal insight, coupled with a strong desire to make a difference, in a supportive and empowering role within the FDV support community.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor/ Cleaner

RK Maid Clean
01.2020 - 08.2022
  • Manage all incoming booking requests
  • Ensuring all properties cleans are completed to the highest standards with attention to detail
  • Scheduling appointments with clients
  • Managing a team of 6, including staff rosters and organization
  • Quality assurance and stock control
  • Daily inventory checks
  • Complete staff training.

Volunteer

WA Mum's Cottage
05.2019 - 09.2019
  • Identify service providers in the local area to find accommodation
  • Communicating with service providers when referring clientele for support
  • Accepting and sorting donations to provide to clientele
  • Providing emotional support to vulnerable women
  • Organizing emergency housing and funding for those in need.

Waiting Staff

Crown Casino Perth - Carvers Restaurant
01.2016 - 01.2017
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Maintained table settings for over 50 set tables, replacing utensils and refilling beverages promptly and courteously
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins continuously
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Assistant Manager

Indiana Raj Restaurant
01.2010 - 01.2014
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences including general cleaning, seating, with managing over 15-30 customer phone orders weekly
  • Supported management development and goal attainment by focusing on skill development and job satisfaction, using focused strategies within my duties
  • Coached new staff on effective upselling and cross-selling methods, in place with compliant methods of the restaurant.

Skills

  • Cultural Competence
  • Empathy and Compassion
  • Active Listening
  • Resource Navigation
  • Crisis Intervention
  • Policy Advocacy
  • Shelter Arrangements
  • Documentation Skills
  • Safety Planning
  • Communication Skills

Certification

  • 2020, Certificate III in Community Services
  • 2017, Certificate II in Community Services
  • 2010, Certificate III in Travel and Tourism Customer Service
  • 2010, Responsible Service of Alcohol
  • 2008, Certificate II in Retail

References

  • Roimata Toto, Employer, 0474 577 229
  • Daphne Hamilton, Personal, 0412 754 772
  • Vanessa, WA Mums Cottage, (08) 9500 5486

Timeline

Supervisor/ Cleaner

RK Maid Clean
01.2020 - 08.2022

Volunteer

WA Mum's Cottage
05.2019 - 09.2019

Waiting Staff

Crown Casino Perth - Carvers Restaurant
01.2016 - 01.2017

Assistant Manager

Indiana Raj Restaurant
01.2010 - 01.2014

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Wairua Ngaha