WAISEA CAVA
Cobar,NSW
Summary
Experienced Copper and Cable Technician with over 20 years of experience in Telecommunication. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of FTTN and FTTC and training in accordance. Motivated to learn, grow and excel in the Telecom and NBN industry.
Overview
29
29
years of professional experience
Work History
Cable Technician
Copper, BSA – NSW Regional
11.2019 - Current
- Used coordination and planning skills to achieve results according to schedule
- Developed team communications and information for meetings
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved problems, improved operations and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Led projects and analyzed data to identify opportunities for improvement
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Attending NOC jobs
- Service Assurance
- Rehab Work (replacing faulty cable lengths 2-2000pairs)
- Remake Joints
- Cable Jointing from (2-2000pairs)
- Service Activation.
FTTC/ FTTN, Fulton Hogan
08.2017 - 05.2018
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Worked closely with network administrators and server engineers to deliver quality service
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Coordinated installation of new users and relocations of existing users
- Responded to service requests during and after business hours
- Installed and configured new devices and system components
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Worked closely with other telecommunication technician to maintain optimum levels of communication to effectively and efficiently complete projects.
Senior Copper Jointer Technician
Optic Energi Australia
01.2016 - 07.2016
- Worked flexible hours; night, weekend, and holiday shifts
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-day-day duties accurately and efficiently
- Coordinated installation of new users and relocations of existing users
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Installed and configured new devices and system components
- Responded to service requests during and after business hours
- Re arrange of cable pairs in manhole
- Jumper at Nodes (15AM-384 and 192)
- Locating and replacing damage service leads.
Telecommunications Technician
DataTel Communications
02.2016 - 03.2016
- Carried out day-day-day duties accurately and efficiently
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- NBN work
Cable Jointer Technician
J.R & L.M Ltd
09.2015 - 01.2016
- Pillar Compression on NBN project
- Re arrange of cable pairs in manhole
- Increase & Install 900 to 1800 CCU
- Jumpering at Nodes (15AM - 384 and 192)
- Cable Jointing in new sub division
- Installing new joint closures in pits and manholes and use dexgreen to seal joint
- Locating and replacing damage service leads.
Copper & Cable Technician
Visionstream Pty Ltd
08.2009 - 09.2015
- Locating & Repairing underground & SSA cables for the telecom network around CBD and residential areas of Auckland city and suburb
- Attend the major cable breakdown on 100-200 pair cables when the need arises
- (Paper &
- Plastic cables)
- Assist other areas of telecom network around the North Island region namely the Northland
- Areas for 1-6months when required
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Service Technician
Downer EDI Engineering
06.2005 - 07.2009
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Eliminated downtime and maximized revenue by providing top project quality control
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Worked closely with network administrators and server engineers to deliver quality service
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Coordinated installation of new users and relocations of existing users.,
- Locating and Repairing faults on SSA and underground cables (10-400 pairs cables for rehabilitation work)
- Load and Organize rehabilitation projects around the major city areas
- Lead a team in data capture for updating ICMs records
- Survey and connect new lines for new customers
- Install and services pair gain system (1+4,1+2,1+12)
Telecom Technician
Telecom Fiji Ltd
01.1994 - 05.2005
Education
Certificate II - Security Training
Technical Advance Training
Broadmedows Victoria09.2021
CCNA 1 Networking (stage 1&2 - undefined
Fiji Institute Of Technology
Telecommunication Certificate for Service Technician - undefined
GED
Telecom Training Centre
High School Diploma -
Nasinu Secondary School
Skills
- Good listening skills
- Flexible & Adaptable
- Training & Development
- Customer service
- GED
- TARP - NZ
- Customer Service Training
- Certifications
- Traffic Management Card
- Confine Space
- Enable Card
- Open Cable Registration Card
- First Aid Certificate
- CPR
- Working at Heights
- EWP (under 11m)
Timeline
Cable Technician
Copper, BSA – NSW Regional
11.2019 - Current
FTTC/ FTTN, Fulton Hogan
08.2017 - 05.2018
Telecommunications Technician
DataTel Communications
02.2016 - 03.2016
Senior Copper Jointer Technician
Optic Energi Australia
01.2016 - 07.2016
Cable Jointer Technician
J.R & L.M Ltd
09.2015 - 01.2016
Copper & Cable Technician
Visionstream Pty Ltd
08.2009 - 09.2015
Service Technician
Downer EDI Engineering
06.2005 - 07.2009
Telecom Technician
Telecom Fiji Ltd
01.1994 - 05.2005
Certificate II - Security Training
Technical Advance Training
CCNA 1 Networking (stage 1&2 - undefined
Fiji Institute Of Technology
Telecommunication Certificate for Service Technician - undefined
GED
Telecom Training Centre
High School Diploma -
Nasinu Secondary School
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