Wai Yung Wu
Clarkson,WA
Summary
Dynamic and results-driven professional with a positive attitude and strong customer service skills, honed as Cafe Manager at HeiAh Cafe. Proven ability to enhance team collaboration and optimize kitchen operations, ensuring high standards of cleanliness and efficiency. Adept at training staff and improving service quality, fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Kitchen Hand
Lert Rod
04.2023 - Current
- Assisted in food preparation and ingredient organization for efficient kitchen operations
- Maintained cleanliness of kitchen equipment and workstations to ensure safety and hygiene standards
- Supported chefs by washing, peeling, and chopping vegetables as per menu requirements
- Followed proper storage procedures to minimize waste and extend shelf life of ingredients
Meat Master
MAP WA
07.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Uber Partner
Uber Eats
05.2022 - 07.2022
- Managed driver onboarding process, ensuring compliance with company policies and local regulations.
- Monitored performance metrics to identify areas for improvement in driver efficiency and service quality.
- Collaborated with support teams to resolve driver issues, enhancing overall satisfaction and retention rates.
- Developed training materials to educate drivers on best practices and safety protocols, promoting operational excellence.
Cafe Manager
HeiAh Cafe
03.2020 - 04.2022
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
- Developed and implemented training programs to enhance barista skills and customer service.
- Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
- Cultivated a positive team environment through effective communication and conflict resolution strategies.
Education
BBA - Accounting
Sheridan Institue of Higher Education
Perth, WA07-2025
Skills
- Positive attitude
- Kitchen cleaning and maintenance
- Customer service
- Team collaboration
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Kitchen Hand
Lert Rod
04.2023 - Current
Meat Master
MAP WA
07.2022 - 03.2023
Uber Partner
Uber Eats
05.2022 - 07.2022
Cafe Manager
HeiAh Cafe
03.2020 - 04.2022
BBA - Accounting
Sheridan Institue of Higher Education