WAJID WASEEM LIAQAT
Narrabundah
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Store Support Manager
Coles Supermarket
07.2023 - Current
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Improved store efficiency by streamlining processes and implementing organizational systems.
- Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
Assistant Store Manager
Tk Maxx
09.2021 - 07.2023
- Analyzing and developing strategic scheduling and provided recommendations to Store Manager regarding exceptions to the store payroll budget
- Review and Scrutinize operational reports to develop action plans and ensure they are well executed
- Lead a team of 20 Store Associates and facilitate open communication among associates and management to build trust and effective teams
- Consistently achieved sales budget, bottom lines profits and wage percentage.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Client Relations Officer
Memo Corporations
02.2018 - 10.2020
- Build relationships with customers
- Create plans to address clients' business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Achieve sales and revenue targets and work diligently to meet them
- Collaborate with teams (e.g
- Sales, engineers, senior management) to address customers' needs.
Security Officer
Yates Proactive Services
01.2015 - 01.2018
- Protect company's property and staff by maintaining a safe and secure environment
- Observe for signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Apprehend criminals and evict violators
- Take accurate notes of unusual occurrences
- Report in detail any suspicious incidents
- Patrol randomly or regularly building and perimeter
- Monitor and control access at building entrances and vehicle gates
- Watch alarm systems or video cameras and operate detecting/emergency equipment
- Perform first aid or CPR.
Checkout Operator
Nishat Textile
02.2013 - 01.2014
- Collect accepted payment types, provide change if needed and issue receipt or invoice for customer
- Count money in cash drawers at beginning and end of shift to ensure enough money to provide change and sufficient fund amounts
- Issue customers receipts, refunds and exchanges, credits and change
- Maintain workspace and ensure area is properly stocked with necessary materials including printing paper for receipts, bags, boxes, etc
- Provide helpful and efficient customer service to guests and be able to assist customers with questions or complaints
- Scan or record products purchased and calculate total cost for customers
- Use computer database systems to track sales, stock and refunds/exchanges.
Education
Diploma of Hospitality Management -
Canberra Business And Technology College
Canberra12.2022
Accounting Professional Year -
Indus Institute
Canberra11.2021
Masters of Professional Accounting -
Holmes Institute
Sydney, NSW01.2020
Masters of Business Administration -
Holmes Institute
Sydney, NSW01.2020
BBA: Human Resources Management -
Comsats University
Lahore, Pakistan01.2014
Skills
- Adaptability
- Strong Communication Skills
- Results Orientation
- Time Management
- Leadership
- Problem Solving
- Customer Service
- Management
- Store operations
- Health and safety
- Recruitment and hiring
- Task Delegation
Timeline
Store Support Manager
Coles Supermarket
07.2023 - Current
Assistant Store Manager
Tk Maxx
09.2021 - 07.2023
Client Relations Officer
Memo Corporations
02.2018 - 10.2020
Security Officer
Yates Proactive Services
01.2015 - 01.2018
Checkout Operator
Nishat Textile
02.2013 - 01.2014
Diploma of Hospitality Management -
Canberra Business And Technology College
Accounting Professional Year -
Indus Institute
Masters of Professional Accounting -
Holmes Institute
Masters of Business Administration -
Holmes Institute
BBA: Human Resources Management -
Comsats University
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