Wajiha Sajjad
Melbourne
Summary
Motivated and technically adept graduate with a Bachelor of Business Information Systems and a strong foundation in IT infrastructure, customer support, and on-site technical service. Eager to contribute to a dynamic IT team by providing efficient installation, maintenance, and upgrade services. Known for excellent troubleshooting abilities, customer service orientation, and a hands-on approach to resolving hardware and software issues.
Overview
4
4
years of professional experience
Work History
Junior IT Support Technician (Intern)
TechSolutions Australia
01.2024 - 03.2024
- Assisted in performing on-site system installations and software upgrades across client offices.
- Supported decommissioning and removal of outdated hardware from retail locations.
- Provided level 1 technical support during field visits.
- Documented tasks and escalated issues using service ticket systems.
Sales Lead
Abwaab International
01.2020 - 03.2022
- Acted as the primary liaison between the sales floor and IT department by identifying, documenting, and escalating technical issues affecting POS systems, network connectivity, and sales software.
- Created and managed IT support tickets using platforms like ServiceNow and Zendesk, ensuring accurate issue descriptions and timely follow-ups.
- Coordinated with internal IT teams to track progress and ensure resolution of technical issues impacting daily operations and sales performance.
- Assisted in minor troubleshooting of hardware devices such as barcode scanners, EFTPOS terminals, and printers to reduce downtime.
- Maintained logs of recurring technical problems to support long-term resolution strategies and training initiatives.
- Provided training to sales team members on reporting procedures and basic system troubleshooting, improving frontline efficiency.
Education
Bachelor of Business Information Systems -
Torrens University
Melbourne, VIC06-2026
Skills
- On-site IT support
- Hardware and software installation
- Windows and macOS expertise
- Network setup and management
- System upgrades and patching
- Technical communication and customer service
- Cabling and equipment relocation
- Mobile device management
- Documentation and reporting
- Team collaboration and independent work
- Software installation
- Ticket management
Timeline
Junior IT Support Technician (Intern)
TechSolutions Australia
01.2024 - 03.2024
Sales Lead
Abwaab International
01.2020 - 03.2022
Bachelor of Business Information Systems -
Torrens University
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