WALA HAYDARI
Lalor,VIC
Summary
I am a driven and solution-oriented individual with experience in the delivery of support to individuals and families from diverse backgrounds. My goal is to work in a role that employs my communication and interpersonal skills, the ability to work collaboratively in fast paced environments.
Overview
11
11
years of professional experience
Work History
Case Manager
Spectrum
05.2023 - Current
- Manage ongoing client caseload as agreed with Team Leader
• Provide initial settlement case management, low, medium, and high intensity
case work.
• Conduct comprehensive needs assessment and case management plans with
clients and families to determine settlement services required to achieve
settlement outcomes across range of areas including health, mental health,
community participation, accommodation, employment, and family support.
• Conduct separate mental health assessment and where required provide
appropriate mental health referrals.
• Align work within MARAM framework for identifying and responding to
family violence at the appropriate level for the role.
• Manage all records including electronic and case files and ensure timely
completion and reporting of service delivery as per contract requirements (KPI’s).
• Coordinate service delivery with key stakeholders for all family members.
CaseWork Coordinator
Asylum Seeker Resource Centre
04.2022 - 05.2023
- Provide active strength-based case management and solution focused support
- Actively manage a caseload of clients with a variety of needs including: conducting
- Risk assessments; formulating and reviewing case plans; advocacy; case
- Conferencing; psycho-education to individuals and families; and internal and external
- Referrals
- Maintain clear, accurate and succinct case notes
- Providing letters and reports as required
- Adherence and support of organisational policies and procedures
- Triage requests, provide crisis response and timely follow up for asylum seekers in
- Adverse situations
Complex Case Worker
Australian Red Cross
08.2021 - 04.2022
- Undertook comprehensive client intake assessments to determine immediate and long term needs, provided referrals to other support services
- Referried the clients with temporarily visas based on their needs and follow up with the service provides to update the developments
- Request payments that client’s are eligible for
- Maintained the accurate information of the triaged list and case load and keep up to date
- Assess clients to be exted when needed
- Coordinate with government and non- government organisations to support the temporarily visa holders for successful settlement
- Advocate for clients to access supports from stakeholders.
Customer Service Representative
Oncall Interpreting and translating
06.2019 - 12.2019
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Openning customer accounts by recording account information
- Maintaining customer records by updating account information with highest levels of personal integrity and ethics
- Navigating through multiple computer applications servicing customer interactions.
Customer Service Representative
Serco
02.2019 - 06.2019
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Openning customer accounts by recording account information
- Maintaining customer records by updating account information with highest levels of personal integrity and ethics
- Navigating through multiple computer applications servicing customer interactions.
Case Manager
AMES Australia
09.2016 - 06.2018
- Undertook comprehensive client intake assessments to determine immediate and long term needs, provided referrals to other support services
- Identified, applied and reviewed case plans to ensure the client’s transition to the local area was as smooth as possible
- Assisted with essential services registrations and supported daily routines
- Facilitated pre-exit and exit interviews to assess client satisfaction and achievement of case plan goals, and planned for future support needs
- Maintained accurate records of discussions, goals, plans and referrals in accordance with department guidelines
- Minor Career and Independent Observer Melbourne Immigration Transit Accommodation- MITA
08.2017 - 12.2017
- Monitored the wellbeing of the Asylum Seekers in the Detention and providing 24hrs care to complex clients with behavioural and adjustment issues, neurological disorders, mental health concerns, poor interpersonal and family relationships and violence
- Worked closely with casemanagers and stakeholders to prepare the daily case notes and reporting to the Department of Immigration
- Worked closely with the Department of Immigration to escalate the incidents and reportsin a timely manner
- Participated in encouraging the young Asylum Seekers to engage in a meaningful Engagement in a routine basis
- Conducted regular need assessment and referred according to identified needs.
Client Support Worker
AMES Australia
12.2014 - 09.2016
- Identified, applied and reviewed case plans to ensure the client’s transition to the local area was as smooth as possible
- Assisted with essential services registrations and supported daily routines
- Facilitated pre-exit and exit interviews to assess client satisfaction and achievement of case plan goals, and planned for future support needs
- Maintained accurate records of discussions, goals, plans and referrals in accordance with department guidelines
- Undertook the assessment to identify the needs and wellbeing of the clients referred by officers.
Community Guide
AMES Australia
10.2012 - 12.2014
- Tripled division revenues for each sales associate.Provide routine information as required to the Case Manager for input in development and implementation of the Client Case Management Plan
- Maintain a regular and consistent level of contact with clients in early period of settlement (and then as required)
- Be a language support for clients and Case Managers
- Ensure compliance with relevant legislation, regulations and contractual requirements and that all duties are undertaken within an effective risk management framework
- Perform other duties as required by the manager that are reasonably incidental to the performance of this role
- Accomplish administrative tasks as it required
- Cover reception when needed.
Education
Bachelor of Science - psychology
Australian College of Applied Psychology
Melbourne, VIC2021
Ellisse -
Elise
Melbourne, VIC2018
Advance Diploma of Interpreting -
RMIT University
Melbourne, VIC2014
Skills
- Ability to work individually or in the team with minimal supervision
- Proven excellent communication skills
- Highly developed organisational skills
- Customer service experience
- Ability to listen to and carry out instructions effectively
- NAATI accredited para professional interpreter
- First Aid trained
- PART training (dealing with aggressive clients)
Timeline
Case Manager
Spectrum
05.2023 - Current
CaseWork Coordinator
Asylum Seeker Resource Centre
04.2022 - 05.2023
Complex Case Worker
Australian Red Cross
08.2021 - 04.2022
Customer Service Representative
Oncall Interpreting and translating
06.2019 - 12.2019
Customer Service Representative
Serco
02.2019 - 06.2019
08.2017 - 12.2017
Case Manager
AMES Australia
09.2016 - 06.2018
Client Support Worker
AMES Australia
12.2014 - 09.2016
Community Guide
AMES Australia
10.2012 - 12.2014
Bachelor of Science - psychology
Australian College of Applied Psychology
Ellisse -
Elise
Advance Diploma of Interpreting -
RMIT University
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