Waleed Ahmad Khalid
Blacktown,NSW
Summary
Proven leader and efficient communicator, adept at fostering teamwork and enhancing customer satisfaction, demonstrated during tenure at Amazon Robotics. Skilled in navigation and effective communication, I excel in optimizing operations and achieving significant improvements in efficiency. My approach has consistently resulted in heightened customer satisfaction and operational excellence, making me a dependable asset to any team.
Professional driver with focus on delivering exceptional service and ensuring passenger safety. Known for reliability, strong communication skills, and adaptability in changing conditions. Collaborative team player who works well with others and consistently achieves results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
01.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Delivery Driver
Sutton Motors
05.2020 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Forklift Operator
Aldi Warehouse
03.2023 - 06.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Assistant Manager/Team Leader
Amazon Robotics
08.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Restaurant Manager
Dubai Restaurant
12.2012 - 08.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Education
Economics
University of Punjab
Lahore Pakistan01-2008
Skills
- Excellent navigation
- Punctuality
- Passenger transportation
- Cleanliness
- Problem-solving aptitude
- Safety-focused
- Directional sense
- Dependable and reliable
- Effective communication skills
- Commercial driving
- Multitasking
- Critical Thinking
Certification
- First Aid Certification
- MR Driver License (Auto)
- Forklift Licence
- WWCC
Languages
English
Full Professional
Thai
Limited Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Uber Driver
Uber
01.2024 - Current
Forklift Operator
Aldi Warehouse
03.2023 - 06.2023
Assistant Manager/Team Leader
Amazon Robotics
08.2020 - 01.2023
Delivery Driver
Sutton Motors
05.2020 - 07.2023
Restaurant Manager
Dubai Restaurant
12.2012 - 08.2018
Economics
University of Punjab
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