Walid Al Ferdous
39 Lonsdale Street, Melbourne,Australia
Summary
Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Big W
04.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales-associate
Oakley Vault
09.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Christmas Casual Retail Assistant
Puma
10.2022 - 01.2023
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
- Met customer needs through solution-oriented sales strategies.
Sales Assistant
Kmart
03.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Bachelor of Arts -
Swinburne University of Technology
Melbourne, VIC06.2025
Skills
- Microsoft SharePoint
- IBM Notes
- Sales Assistance
- Time Management
- Retail Sales Customer Service
- Stock Management
- Cash Handling Accuracy
- Customer Relations
- Teamwork and Collaboration
- Retail Metrics and Goals
- Selling Techniques
- Product Management and Pricing
Timeline
Customer Service Representative
Big W
04.2023 - 06.2023
Christmas Casual Retail Assistant
Puma
10.2022 - 01.2023
Sales-associate
Oakley Vault
09.2022 - 03.2023
Sales Assistant
Kmart
03.2022 - 09.2022
Bachelor of Arts -
Swinburne University of Technology
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