Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Residential Service Manager
Nulsen Group
10.2019 - 07.2023
Facilitate annual Person-Centred Planning meetings and develop subsequent plans, in collaboration with residents and their support network.
Ensure outcome reports are completed in a timely manner.
Provide support and information to the Participant Engagement team, liaising with NDIS Planners and external Stakeholders when undertaking NDIS or funding reviews
Understand and follow Individual Service agreements.
Ability to track resident funding and oversee the Profit and Loss statements for each home.
Actively engages with residents and their families on a regular basis, fostering relationships that encourages participation, engagement and feedback, and assisting Nulsen to provide a superior experience for residents that reflects best practice; The Nulsen Way, and meets the National Standards for Disability Services.
Provides guidance, support and mentoring to Support Workers in their day-to-day activities in providing services to residents in the home, ensuring they follow each resident’s individual plans; allocating tasks, providing feedback and monitoring performance to ensure performance targets are achieved.
Facilitates house meetings with staff and encourage staff participation. Takes appropriate actions in response to issues raised, and keeps staff informed on the progress of these actions.
Identifies on the job training requirements for Support Workers and works with Workforce Development to ensure staff attend training and are assessed for competence, as appropriate.
Assists the Workforce Development team in conducting pre-employment interviews for Support Workers as required.
Community Living Coordinator
Autism Association For Wester Australia
07.2017 - 09.2019
Ensuring that the clients are at the centre of all service planning and delivery.
Ensuring that all support provided is of a high standard and that the opinions of families are highly valued.
Provide leadership to a team of dedicated staff in a context where the prevailing attitude is one of always “going the extra mile”.
Mentoring, coaching and conducting appraisals for staff and taking part in the recruiting process of staff.
Liaising with the rostering team to ensure that staff are available to support clients with their daily living and community participation.
Developing of individualised support plans for the clients in collaboration with the individuals, their families and/or any other relevant stake holders.
Ensuring that individualised support plans are implemented and reviewed when necessary.
Participating in development, implementation and review of positive behaviour support plans.
Facilitating meetings with local area coordinators (LAC) from disability service commission (DSC) for the clients to review their plans as they await to transition to NDIS.
Facilitating clients in transitioning to NDIS.
Managing of budgets for the homes and clients.
Organising and conducting staff team meetings on a regular basis to ensure quality support is provided to the clients.
Preparing of monthly reports as required and submitting to the manager in a timely manner.
Participating in on-call duties.
Residential Support Worker
Autism Association Of Western Australia
09.2015 - 07.2017
To provide high quality care and support to clients with Autism within their home and the community.
To assist in all aspects of daily living and activities.
Assist with medication administration.
Attend to daily household chores as outlined in the house duties list.
Transport residents to social/recreation/work venues as required.
Assist clients to maintain family and social relationships.
Support clients using a person-centered approach and as per the individual care plan.
Maintain appropriate and accurate records and receipts of any expenditure.
Implement first-aid procedures when necessary.
Support Worker (Relief)
Nulsen Disability Services
08.2015 - 01.2017
Provide high quality care and support to clients within their home and the community,
To assist in all aspects of daily living and activities.
Assist with medication administration.
Attend to daily household chores as outlined in the house duties list.
Transport residents to social/recreation/work venues as required.
Support clients to maintain family and social relationships.
Support clients using a person-centered approach and as per the individual care plan.
Maintain appropriate and accurate records and receipts of any expenditure.
Implement first-aid procedures when necessary.
Assistant in Nursing/ Disability Support Worker
Alpha Carers
11.2014 - 08.2015
Ensuring the safety and care of patients in their homes, group homes or hospital wards.
Providing personal care services to the sick, elderly, clients with disabilities and clients with challenging behaviors.
Ensuring that patients receive medication as required.
Providing company to clients in their homes and hospitals and assisting them with their daily programs.
Ensuring clients follow their care plans and meal plans.
Assisting patients and clients with activities of daily living.
Assisting in serving meals and performing other housekeeping duties.
Patient Care Assistant
Royal Perth Hospital
04.2012 - 10.2014
Providing personal care services to spinal cord injured patients
Turning patients in bed to prevent bedsores
Answered call lights
Assisted patients with activities in their daily living
Observed and reported any changes in the condition of patients or any complaints about care to the nurse in charge
Assisted in showering patients
Transported patients in beds, trolleys and wheelchairs as needed
Served food and collected food trays
General cleaning duties.
Education
Bachelor of Science - Nursing
Charles Darwin University
Darwin, NT
10.2023
No Degree - Certificate IV in Disability
Open Colleges
Sydney, NSW
06.2017
Skills
Manual handling
Possess excellent communication skills (written and verbal)
Can work independently and in a team
Possess sound knowledge of Occupational Safety and Health
Have good organizational and time management skills