Walter Jahnke
Brisbane,QLD
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and the ability to successfully work as part of a team to reach personal and business goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist/Home Loan Lender
Commonwealth Bank of Australia
Brisbane, Queensland
01.2001 - Current
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Responded to customer emails with accurate product and service information.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Negotiated loan terms with borrowers in accordance with company policies.
- Verified accuracy of all documentation prior to submission for final approval.
- Analyzed credit history, income statements, and tax returns to assess risk factors.
- Fostered relationships with customers to expand customer base and retain business.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Identified opportunities for process improvement initiatives within the branch.
- Resolved escalated customer complaints in a timely manner.
Education
Associate of Arts in Theology/ Bachelor of Arts in Theology - Religious Studies
Agape Bible College
Brisbane12-2012
Law/ Banking Accounting & Finance - Banking And Finance
Griffith University
QLDSkills
- Calm demeanour
- Adaptive team player
- Customer service and support
- Customer relationship management
- Follow-up techniques
- Time management
- Process optimisation
- Task prioritisation
Affiliations
- Passionate about film and interactive entertainment history and collection, demonstrating keen analytical skills, and appreciation for storytelling and visual creativity
- Music enthusiast and passionate singer, appreciating diverse genres, and engaging in vocal performance as a creative outlet
- Committed to personal growth and spiritual exploration, guided by biblical principles that shape a thoughtful and ethical approach to life
References
References available upon request.
Timeline
Customer Service Specialist/Home Loan Lender
Commonwealth Bank of Australia
01.2001 - Current
Associate of Arts in Theology/ Bachelor of Arts in Theology - Religious Studies
Agape Bible College
Law/ Banking Accounting & Finance - Banking And Finance
Griffith University
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