Walter Turner
Mambourin,Australia
Summary
Walter’s as a business professional with robust analytical skills and proven track record in driving impactful decisions. With a strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Utilising his expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights.
Overview
14
14
years of professional experience
Work History
Technology Business Analyst
ATO
05.2025 - Current
- As the Technology Business Analyst (with NV1 clearance), I am working on the ATO Siebel uplift project (upgrading the platform from version 14 to 25). My primary accountability is currently to manage the traceability of business and system requirements for the project and manage project artifacts.
Technology Business Analyst / Solution Designer
Vocus
05.2022 - 05.2025
- As the Solution Designer (with NV1 clearance – working on projects for Federal Government agencies), on BSS Projects, my primary accountability is to engage with and drive system requirements and process definitions with stakeholders to achieve a refined or new product to be managed across business network systems within the Sales, Delivery, and Assurance domains.
- Solution Designer activities
- Facilitate and lead the feature specification’s working with the SBA.
- Devise and manage the solution design and option documents for delivery.
- Drive the facilitation of UX and product specification discussions with product managers to align product and service changes across the business (BSS Systems – MS CRM, Salesforce, MS AX, Billing Engine) and network (OSS – Service Now) systems.
- Define and model integration sections for API definitions, sequence, and data flows to ensure system continuity during project delivery.
- Create and manage test plans and procedures to deliver solutions aligned to business expectations.
Senior Business Analyst
Nu Advisory NT
02.2020 - 05.2022
- As the Senior Business Analyst on the SerPro project, my primary responsibility is to engage with and drive the definition of requirements and processes with stakeholders to achieve a refined COTS product (Niche RMS) delivered to the NT Police community.
- Business Analysis activities
- Collaborated with Court, Police, and Corrections agencies to define necessary SerPro protocols and requirements.
- Validated process requirements and sequence diagrams to ensure the successful transition of JESCC to SerPro, SerPro to Courts, and SerPro to Corrections.
- Managed business requirements and processes across the SerPro platform and integrated requirements between JESCC dispatch and SerPro.
- Documented use cases, change requests, and system improvement cases for evaluation by the Program leadership.
- Adapted/controlled COTS Niche RMS product objects involving system processes and business requirements documentation for mobile and desktop applications.
- Designed UATs and modelled Change Management strategies to transition all platforms across SerPro environments.
- Modelled data between “As Is” (Promis) and “To Be” (SerPro), specifically SerPro Choice lists.
- Led analysis streams in the Call Centre (JESCC), IJIS integration sequencing, and data modelling against other NT agency data.
- Developed working models of Power BI output requirements, defined data models, output wireframes, and recommended changes to stakeholders for approval.
Senior Business Analyst
NAB Bank
05.2019 - 02.2020
- As the Senior Business Analyst on the GRIT project, my primary accountability is to support NAB’s “Trusted to Protect” Business Units, addressing Internal Audit and Royal Commissions reviews. This support is provided through facilitating workshops, process and requirement modelling, and the like, from both systems and business perspectives.
- Business Analysis activities
- Facilitate requirement and process workshops with business stakeholders to model responses or processes related to Governance & Risk Transformation.
- Tools used in this role – Confluence, Jira, Signavio.
- Manage fortnightly status reporting.
- Data Analysis activities
- Reviewed the risk model data to align it to the correct bank procedure.
Senior Business Analyst
Telstra
01.2019 - 05.2019
- As the Senior Business Analyst on the Digital Activation transformation project, my primary focus was to model and capture business requirements and processes related to products transitioned to the Connected Workplace platform from an Order to Activate perspective.
- Business Analysis project activities
- Facilitate requirement and process workshops with business stakeholders to model “as is and “to be” capabilities related to transitioning products to the strategic solution.
- Use Jira and Confluence to present EPICs and user stories for specific releases.
- Data Analysis activities
- Reviewed the order to activate the trigger model to validate if the workflow is being executed within the correct data selection.
Senior Business Analyst
AusPost
05.2018 - 12.2018
- As the Lead Business Analyst for the Billing and eProcurement projects, my primary accountability was to drive stakeholder engagement and document the requirements and processes to meet product and project roadmap deadlines.
- Business Analysis activities
- Facilitate requirement and process workshops with business stakeholders to model “as is and “to be” capabilities.
- Contribute to the future vision of the product and project strategic roadmaps.
Senior Business Analyst
NAB Bank
09.2017 - 04.2018
- As the Senior Business Analyst on the billing transformation project, my primary focus was to drive the requirement and process collection for the Pricing and Billing strategic initiatives to meet project roadmap deadlines. The methodologies used on the project included the Agile model to manage requirements.
- Business Analysis activities
- Facilitate requirement and process workshops with business stakeholders to deliver pricing and billing capability associated with the strategic road map, and document stakeholder RACI and billing/pricing strategy.
- Data Analysis activities
- Analyse bank statement data of large enterprises and model the risk of storing this data in the enterprise data warehouse, and
- Define a sequence and data model for the bank statement sourced from numerous data sets.
Senior Business Analyst
ME Bank
07.2017 - 09.2017
- As the Senior Business Analyst, the primary engagement at ME Bank was to drive the collection of requirements for Digital Channel projects to meet project roadmap deadlines. Methodologies used on the project – Agile model to manage requirements.
- Business Analysis activities…
- Facilitate requirement and process capture engagements with business stakeholders to deliver Digital Channel features (card management, back-office portal, and dispute management).
- Manage requirement and process collection through planning, and user story grooming sessions with project SMEs, and revise and manage the Customer Service card wall and Jira platform for 10-15 project individuals.
Senior Business Analyst
SEEK
03.2017 - 06.2017
- As the Lead Business Analyst, my primary engagement at Seek was to drive the CRM uplift project, capturing all problem statements across the Seek business. Methodologies used on the project – The principal methodology used for this project is a hybrid Waterfall/Agile model to manage documentation.
- Business Analysis activities…
- Facilitate and manage requirement and process elicitation to complete the CRM platform review, and document management and collection of problem statements, heat maps, user stories and an executive summary.
Senior Business Analyst
COLES
12.2016 - 03.2017
- As the Lead Business Analyst – Digital Wallet, the primary engagement at Coles was to manage the project artefacts (requirements, processes, and system-related content) to drive sign-off from Business Stakeholders. Methodologies used on the project – the principal methodology used for this project was a hybrid Agile model. This is a combination of Waterfall and Agile techniques to drive the project.
- Analysis activities
- Reviewed, analysed, and recommended business requirements and defined models to Senior Stakeholders to refine Vendor selection.
- Manage Confluence and Jira content for the project team (tickets and user stories).
- Analysed the best means to enable data sets to be presented in a mobile environment - this was a blue-sky model to strive towards.
Senior Business Analyst
ANZ
06.2014 - 11.2016
- As the Lead Business Analyst, the primary engagement at ANZ was to drive artefact signoff from business stakeholders, utilising methodologies used on the project—a hybrid model of Waterfall and Agile techniques to drive the project.
- Projects - ANZ Blade Pay, ANZ FastPay Portal, ANZ FastPay Admin Portal, ANZ FastPay Next Generation
- Facilitated and managed the completion of the Business Impact Assessment across all phases of the ANZ Blade and FastPay projects.
- Defined, analysed, and modelled project processes across onboarding, support, sales, and logistics to enable ANZ to support the product.
- Defined, collected, and managed requirement content covering epics, user stories, and use cases across the ANZ FastPay and Blade Pay.
Senior Business Analyst
Nextgen Group
08.2011 - 05.2014
- As the Senior Business Analyst, across several digital initiatives, the primary focus was to drive stakeholder engagement across Nextgen Group (now Vocus) to document all processes and requirements related to strategic and tactical projects, delivering value to the business.
- The strategic deliverables Walter managed included a High-Density Data Centre product (defining business and system processes), a service manager solution platform, and a blue-sky vision (from “End to End”) of an integrated enterprise solution (covering integration of an ERP, CRM, Billing and Power consumption solution).
- Methodologies used on projects are a combination of Waterfall and Agile, via Enterprise Architect and Trello.
- Projects
- High-Density Data Centre (HDDC) phase 1 (Lead BA)
- Drive and validate the HDDC product implementation across all OSS and BSS systems.
- Establish a new HDDC rating system for billing calculations and a new power management process for Engineering.
- Service Assurance prototyping project (Lead BA)
- Establish a Service Assurance capability and functional specification with detailed business/system, processes, and requirements.
- CRM / ERP Dynamics 2012 platform phase 1 (Lead BA)
- Accountable for documenting “As Is” and “To Be” processes for AX and CRM
- Integration – documenting requirements for integrated reporting.
- Define Integration structures between CRM, Billing, ERP and Product Catalogues.
- Separation Project (Lead BA)
- Elicit and capture separation requirements and processes to be used to execute the Programme Director’s strategy to decouple systems, networks, infrastructure, and data.
- Define the CRM platform definition through executive summary, problem statements, heat maps, and user stories.
Education
Mastering Business Analysis Practices - through Bus System Analysis & Design Solutions (IIBA endorsed)
Business Analysis Excellence Pty Ltd
BA Practitioner course - through Business Analysis Excellence Pty Ltd (IIBA endorsed)
Business Analysis Excellence Pty Ltd
BABOK v3.0 Practitioner course - through Business Analysis Excellence Pty Ltd (IIBA endorsed)
Business Analysis Excellence Pty Ltd
ITIL 3.0 Foundation - via BMC
BMC
level 4 of CGA Professional Studies - undefined
Canada
Graduate Certificate in Cyber Security - undefined
Charles Sturt University
Advanced Diploma of Information Technology Business Analysis - undefined
Upskilled College Online
Business Admin - Accounting
Georgian College
Skills
- Business Analysis Skills:
- Business Impact Reviews
- Process Modelling
- Issues Risk Management
- Requirement Elicitation
- Requirements Management
- Effective Written Communications
- Verbal Communications
- System analysis in:
- CRM
- ERP
- Data Migration
- Integration
- Requirements gathering
- Data analysis
- Team collaboration
- Microsoft Office Suite
Accomplishments
- Designed and implemented an innovative workflow solution for a $[Number] million, [Number]-employee company.
- Coordinated cross-functional teams and provided business analysis for [Number] projects totaling $[Number] million.
Timeline
Technology Business Analyst
ATO
05.2025 - Current
Technology Business Analyst / Solution Designer
Vocus
05.2022 - 05.2025
Senior Business Analyst
Nu Advisory NT
02.2020 - 05.2022
Senior Business Analyst
NAB Bank
05.2019 - 02.2020
Senior Business Analyst
Telstra
01.2019 - 05.2019
Senior Business Analyst
AusPost
05.2018 - 12.2018
Senior Business Analyst
NAB Bank
09.2017 - 04.2018
Senior Business Analyst
ME Bank
07.2017 - 09.2017
Senior Business Analyst
SEEK
03.2017 - 06.2017
Senior Business Analyst
COLES
12.2016 - 03.2017
Senior Business Analyst
ANZ
06.2014 - 11.2016
Senior Business Analyst
Nextgen Group
08.2011 - 05.2014
BA Practitioner course - through Business Analysis Excellence Pty Ltd (IIBA endorsed)
Business Analysis Excellence Pty Ltd
BABOK v3.0 Practitioner course - through Business Analysis Excellence Pty Ltd (IIBA endorsed)
Business Analysis Excellence Pty Ltd
ITIL 3.0 Foundation - via BMC
BMC
level 4 of CGA Professional Studies - undefined
Canada
Graduate Certificate in Cyber Security - undefined
Charles Sturt University
Advanced Diploma of Information Technology Business Analysis - undefined
Upskilled College Online
Business Admin - Accounting
Georgian College
Mastering Business Analysis Practices - through Bus System Analysis & Design Solutions (IIBA endorsed)
Business Analysis Excellence Pty Ltd
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