Wan Qiao (Michelle)
administration
Footscray,VIC
Summary
I am seeking a new position to continue learning and growing. As a new permanent resident in Victoria, I am new in Melbourne to settle and start a new chapter in my life. I completed a Bachelor of Education in Early Childhood Teaching from Charles Darwin University in 2023. My previous teammates have often noted my integral role in creating a dynamic and cohesive team environment. I thrive in fast-paced settings and enjoy face-to-face interactions with customers, ensuring their needs are met promptly by asking insightful questions. I am eager to learn new skills and participate in company training to enhance my sales abilities. I excel at receiving patients and visitors warmly, quickly understanding their needs, and arranging telephone appointments efficiently. I have successful experience in fast-paced office settings and am a hardworking team player skilled in various clerical tasks and staff support. I am responsible, punctual, and productive, even with minimal supervision. I am seeking a full-time position that presents professional challenges and allows me to utilize my interpersonal, time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Event- Casuarina Square Shopping Centre
05.2022 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Creche
Snap Fitness
03.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Educator
Anula Primary School
06.2021 - 07.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Created and implemented assessments to measure student progress.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Casual Educator
Anzuk Education
11.2023 - Current
- Managed classroom behavior effectively by implementing positive reinforcement techniques and clear expectations.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Collaborated with parents to share progress updates, address concerns, and provide suggestions for at-home support.
- Maintained accurate records of each child''s developmental milestones, achievements, and areas needing improvement.
- Implemented multicultural activities that celebrated diversity within the classroom community while fostering respect for different cultures among students.
- Participated in professional development workshops to stay current with best practices in early childhood education.
- Provided ongoing feedback to colleagues for continuous improvement in instructional strategies and curriculum design.
- Contributed to school-wide events such as annual performances or community outreach initiatives that promoted student involvement beyond the classroom setting.
- Established positive relationships with students and families.
- Facilitated smooth transitions between daily routines with clear communication and consistency in expectations for behavior management.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Team Leader
Private Kindergarten
12.2021 - 03.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
Educator
Goodstart Early learning
07.2019 - 12.2021
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
Causual Educator
Expect A Start
03.2018 - 07.2019
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Enhanced learning experiences for students with diverse needs by differentiating instruction and providing accommodations.
- Developed strong relationships with parents, fostering open communication to support student success.
- Contributed to a positive school culture by collaborating with colleagues on cross-curricular initiatives and extracurricular activities.
- Boosted student motivation through the use of rewards, praise, and individualized attention.
- Participated in professional development opportunities to continually enhance teaching practices and stay current in educational trends.
- Coordinated after-school tutoring and enrichment programs to further support student achievement outside of the classroom.
- Watched children before and after school, helped with assignments, led activities and transported securely between locations.
- Assisted with meals by dishing food, pour drinks and layout out supplies such as plates, cups and napkins.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with adults and children to provide safe and educational experience.
Sales Assistant
Happy Trip
09.2017 - 01.2018
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
Sales Assistant
Happy Trip
10.2016 - 01.2017
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Worked directly with sales team on account acquisition and sales of additional seat licenses to existing accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Organized sales area and work station to showcase products and boost sales.
Coffee Maker
Gloria Jeans
06.2015 - 01.2016
- Improved overall customer experience by consistently delivering top-notch service and product quality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Supervisor
Cinema
09.2014 - 02.2015
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Streamlined ticketing process for increased efficiency and improved overall guest experience.
- Oversaw daily operations, ensuring smooth functioning of the cinema and adherence to safety protocols.
- Coordinated staff schedules, resulting in optimal coverage during peak hours and reduced labor costs.
- Implemented inventory control measures, reducing waste and maintaining adequate stock levels for concessions.
- Trained new employees on company policies and procedures, fostering a positive work environment and high retention rate among staff.
- Monitored theater occupancy rates to optimize seating arrangements and maximize revenue during peak times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mandarin Teacher
Darwin Langrage center
08.2022 - 07.2023
- Assessed student progress through regular quizzes, tests, and oral presentations, providing constructive feedback for improvement.
- Developed strong professional relationships with parents to foster open communication about student progress and areas needing improvement.
- Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.
- Demonstrated excellent communication and collaborative skills working with other teachers and instructional aides to strengthen community and student experience.
- Established clear objectives for each lesson, ensuring students understood expectations for success.
Education
Education
Charles Darwin University
Darwin, NT05.2023
Bachelor of Education (Early childhood) -
Queensland University of Technology
Brisbane, QLD06.2019
Foundation Education Stream Course -
Queensland University of Technology
Brisbane, QLD01.2016
QCE004 English for Academic Purposes -
Queensland University of Technology
Brisbane, QLD01.2015
Skills
- Academic writing
- Good communication skills
- Problem-solving
- Organization
- Computer proficient
- Diversified sales techniques
- Critical thinking
- Patience
- Conflict resolution
- Reception Oversight
- Appointment Scheduling
- Meeting Planning
Certification
- Blue Card/ Ochre card
- RSA
- CPR
- First Aid Certifications
Languages
Chinese (Mandarin)
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeImportant To Me
4-day work weekWork from home optionWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursTimeline
Casual Educator
Anzuk Education
11.2023 - Current
Mandarin Teacher
Darwin Langrage center
08.2022 - 07.2023
Retail Sales Associate
Event- Casuarina Square Shopping Centre
05.2022 - 07.2023
Creche
Snap Fitness
03.2022 - 07.2023
Team Leader
Private Kindergarten
12.2021 - 03.2022
Educator
Anula Primary School
06.2021 - 07.2023
Educator
Goodstart Early learning
07.2019 - 12.2021
Causual Educator
Expect A Start
03.2018 - 07.2019
Sales Assistant
Happy Trip
09.2017 - 01.2018
Sales Assistant
Happy Trip
10.2016 - 01.2017
Coffee Maker
Gloria Jeans
06.2015 - 01.2016
Supervisor
Cinema
09.2014 - 02.2015
Education
Charles Darwin University
Bachelor of Education (Early childhood) -
Queensland University of Technology
Foundation Education Stream Course -
Queensland University of Technology
QCE004 English for Academic Purposes -
Queensland University of Technology
- Blue Card/ Ochre card
- RSA
- CPR
- First Aid Certifications
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