Wan-Rou Chou
Maylands,WA
Summary
To obtain a receptionist position in a dynamic and growth-oriented organization where I can utilize my excellent communication skills and administrative expertise to provide exceptional support.
Highly organized and detail-oriented receptionist with 1 years of experience in providing top-notch administrative support. Proficient in managing front desk operations, scheduling appointments, handling correspondence, and ensuring seamless day-to-day activities.
I'm aiming to be professional receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Front of Staff & Receptionist
Kuza Japanese Restaurant
Victoria Park, WA
06.2024 - Current
- Clear and effective communication with customers and colleagues
- Flexibility in handling different customer personalities and situations
- Ability to prioritize tasks, manage time effectively, and multitask
- Maintaining a friendly, approachable, and positive demeanor
- Collaborating with colleagues to achieve common goals and provide excellent customer service.
- Greeted visitors and provided them with assistance.
Front of Staff & Receptionist
Cue Power Pool & Snooker Entertainment
Joondalup, WA
11.2020 - Current
- Greeted clients, visitors, and staff, providing exceptional customer service
- Handling reservations or reschedule appointments
- Handled incoming and outgoing mail, emails, and phone calls
- Provide excellent customer service to see their needs and requirements.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Lead Educator
Mirabilia Early Learning Education Centre and Kindergarten Caversham
Caversham, WA
01.2023 - 06.2024
- Maintain children's routines and conduct ongoing activities
- Provide a safe and creative learning environment for children
- Effective listening, speaking, and writing skills to interact with students, parents, and colleagues
- Ability to deliver engaging lessons, explain complex concepts clearly, and adapt teaching methods to meet diverse needs
- Ability to design curriculum, set goals, and manage classroom resources
- Observations and daily journal
- Skills to measure student progress, provide constructive feedback, and evaluate program effectiveness
- Comply with service policy and procedures
- Build up trusting and collaborative relationships with children, families, and colleagues
- Weekly programming and reflections
- Long Term Goal CIP
Education
Certificate 3 early childhood education and care -
Australian Institute of Workplace Training
10.2022
Diploma of early childhood education and care -
Australian Institute of Workplace Training
10.2022
Bachelor of Department of Chinese Language and Literature -
Taipei municipal university of education
06.2013
Skills
- Researching skills
- Verbal and written communication
- Issue handling
- Appointment Scheduling
- Problem-solving skills
Language Skills
English
Professional
Chinese
Native/ Bilingual
Timeline
Front of Staff & Receptionist
Kuza Japanese Restaurant
06.2024 - Current
Lead Educator
Mirabilia Early Learning Education Centre and Kindergarten Caversham
01.2023 - 06.2024
Front of Staff & Receptionist
Cue Power Pool & Snooker Entertainment
11.2020 - Current
Certificate 3 early childhood education and care -
Australian Institute of Workplace Training
Diploma of early childhood education and care -
Australian Institute of Workplace Training
Bachelor of Department of Chinese Language and Literature -
Taipei municipal university of education
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