Wan Sun
Sydney,NSW
Summary
Responsible professional willing to go extra mile to assist others with solving problems.
Dependable and quick-learning team player with effective communication and organization skills.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Experience as Front Desk Agent in busy and successful setting.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Mandarin Oriental Hotel
07.2021 - 12.2022
- Perform all check-in and check-out tasks.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized property management system proficiently for accurate record-keeping and efficient workflow.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Receptionist
The Penisula Shanghai
06.2020 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Manage online and phone reservations.
- register guests collecting necessary information (like contact details and exact dates of their stays)
- liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully0furnished to accommodate guests' needs
Education
Bachelor of Arts - English
Kunming University of Science And Technology
Kunming, Yunnan, China07.2021
Skills
- Great customer service attitude
- Excellent communication and organizational skills
- Team collaboration
- Problem-solving skills
- Appointment scheduling
- Time Management
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Desk Receptionist
Mandarin Oriental Hotel
07.2021 - 12.2022
Front Desk Receptionist
The Penisula Shanghai
06.2020 - 09.2020
Bachelor of Arts - English
Kunming University of Science And Technology
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