Wanakhlue Wa Rumman

Guzman Y Gomez

11.2022 - Current

Trained new staff on operational procedures and company policies to enhance service delivery.
Managed daily inventory levels, ensuring optimal stock availability for peak service times.
Implemented workflow improvements that streamlined processes and reduced service times.
Conducted performance evaluations, providing feedback and coaching to team members.
Resolved customer complaints efficiently, fostering a positive dining experience and loyalty.
Coordinated shift schedules, optimizing labor resources for peak hours and events.
Enforced health and safety regulations to maintain a safe working environment for all employees.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Supervised team operations to ensure adherence to quality standards and customer satisfaction.