Wancey GASPARD
Melbourne,Victoria
Summary
- I have a working holiday visa
- Ready to start working immediately
- Dynamic hospitality professional with extensive experience in several hotels. I help to improve customer satisfaction through innovative solutions and effective dispute resolution. I am proficient in hotel management system. I speak several languages (French, English and basic Spanish). I'm friendly and a team worker.
Overview
7
7
years of professional experience
Work History
Land Assistant
FRAM
Toulouse, France
12.2023 - 09.2024
- Facilitated communication between clients and vendors when disputes arose over refunds or additional fees charged.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
- Researched hotels and airfare options to best meet client needs and expectations.
- Monitored office services mailbox for business support needs and requests.
- Responded promptly to customer emails and phone calls regarding bookings or special requests.
- Maintained positive working relationship with fellow staff and management.
- Exceeded customer satisfaction by finding creative solutions to problems.
Receptionist
Airbus Leadership University Skyline Hotel
Blagnac, France
01.2023 - 11.2023
- Welcomed and assisted guests with the check-in and check-out processes.
- Managed room reservations and email correspondence.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled payments, invoicing, and cash register reconciliation.
- Updated room statuses in coordination with housekeeping services.
- Informed housekeeping staff of any special requests made by guests.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Front Office Manager
Hôtel Raymond IV
Toulouse, France
10.2021 - 07.2022
- Oversaw check-in, checkout, and reservation management
- Supervised payments, invoicing, and end-of-day cash reconciliation
- Organized and managed breakfast services
- Trained new receptionists and introduced updated procedures for the reception and housekeeping departments
- Created staff schedules for reception and housekeeping teams
Night Auditor
Hôtel Saint-Claire
Toulouse, France
01.2020 - 09.2021
- Provided late-night customer service, including check-ins and check-outs
- Managed reservations and email communication
- Handled payments and prepared breakfast setups
- Coordinated laundry and breakfast product deliveries
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Night Auditor
Hôtel La Caravelle
Toulouse, France
07.2019 - 03.2020
- Performed guest check-ins and check-outs during the night shift
- Managed reservation requests and email communications
- Processed invoices and reconciled daily cash registers
- Organized breakfast setups and delivery logistics
Receptionist
Résidence Thibaud
Toulouse, France
09.2017 - 07.2018
- Assisted guests with reservations, check-ins, and check-outs
- Managed email communication and payment processing
- Oversaw breakfast service and related logistics
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
Education
BTS Tourism - 2nd year
École Grand Sud Formation
France01.2022
BTS Tourism - 1st year
École Grand Sud Formation
France01.2020
Complementary Mention - Hospitality and Reception
CFA Commerces et Services
Blagnac, France01.2018
Baccalaureate - Economics and Social Sciences
Lycée Gaston Monnerville
Kourou, French Guiana01.2013
Skills
- Multilingual proficiency
- Advanced skills in Microsoft Word, Excel and PowerPoint
- Experienced with hotel management system (FOLS, GHM, OPERA)
- Dynamic and smiling
- Conscientious and diplomatic
- Team-oriented and team collaboration
- Patience and tolerance
- Knowledge of hospitality and hotel services
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Affiliations
- Passionate about travel
- Enjoy discovering new cultures
- Love cinema
Timeline
Land Assistant
FRAM
12.2023 - 09.2024
Receptionist
Airbus Leadership University Skyline Hotel
01.2023 - 11.2023
Front Office Manager
Hôtel Raymond IV
10.2021 - 07.2022
Night Auditor
Hôtel Saint-Claire
01.2020 - 09.2021
Night Auditor
Hôtel La Caravelle
07.2019 - 03.2020
Receptionist
Résidence Thibaud
09.2017 - 07.2018
BTS Tourism - 2nd year
École Grand Sud Formation
BTS Tourism - 1st year
École Grand Sud Formation
Complementary Mention - Hospitality and Reception
CFA Commerces et Services
Baccalaureate - Economics and Social Sciences
Lycée Gaston Monnerville
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