Wanda Ford
Ellenbrook,WA
Summary
Dynamic Receptionist Administrator with proven expertise in reception management and multi-line phone operation. Excelled at Muntz Partners Pty Ltd by enhancing client relations and streamlining office operations. Skilled in Handisoft and MS Office Suite, demonstrating exceptional organizational abilities and a knack for troubleshooting. Adept at fostering professional relationships and efficiently managing office tasks.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Muntz Partners Pty Ltd
05.2016 - 04.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Invoicing and taking payments.
- Assisted Directors, produced engagement letters, collated financial documents and income tax returns for SMSF, Trusts, Companies and Individuals.
- Generated reports, bank reconciliation and diary management.
Receptionist Administrator
RJ Sanderson & Associates Pty Ltd
05.2012 - 03.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Invoicing, banking, taking payments, time & billing.
- High level of interaction with clients and liaising workflow for accountants while assisting the office manager.
- Generating reports and liaising with ATO.
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Proficient in numerous programs including Handisoft, PDF Docs, Hownow, Docusign, MS office suite and Document Manager
- Troubleshoot and meet deadlines
- Common sense
Timeline
Receptionist Administrator
Muntz Partners Pty Ltd
05.2016 - 04.2023
Receptionist Administrator
RJ Sanderson & Associates Pty Ltd
05.2012 - 03.2016
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