Waneka Serafina Delgado
29 Oppermann Drive Ormeau,Queensland
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.
Overview
8
8
years of professional experience
Work History
Salon Coordinator/Call Center Representative
Stefan
06.2023 - Current
- Scheduled appointments by phone, email and in person and recommended additional services.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Built positive relationships with customers by providing exceptional customer service.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, provide updated information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Beauty Therapist
Laser Clinics Australia
01.2021 - 05.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Brow Artist
Browco
03.2020 - 01.2021
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Consulted with clients to understand desired look and discuss available lash & brow options.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
Waitress
Springfield Garden Restaurant
08.2015 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Diploma in Justice Studies
TAFE Queensland
11.2023
Beauty Diploma
The French Beauty Academy
Brisbane, QLD12.2020
High School Diploma -
Springfield Central State High School
11.2016
Skills
- Customer Interaction
- Telephone Etiquette
- Supply Management
- Product and Service Knowledge
- Inbound Phone Calls
- Call Center Operations
- Communicating With Clients
- Customer Communications
- Logging Call Information
- Resolving Issues
Timeline
Salon Coordinator/Call Center Representative
Stefan
06.2023 - Current
Beauty Therapist
Laser Clinics Australia
01.2021 - 05.2023
Brow Artist
Browco
03.2020 - 01.2021
Waitress
Springfield Garden Restaurant
08.2015 - 03.2020
Diploma in Justice Studies
TAFE Queensland
Beauty Diploma
The French Beauty Academy
High School Diploma -
Springfield Central State High School
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