Wang Chin (Ben) Pun
Summary
Dynamic and compassionate professional with a strong background in customer service at Honey Creme Perth. Proven ability to enhance customer satisfaction through effective communication and personalized service. Skilled in multitasking and time management, ensuring efficient operations while maintaining high standards of hygiene and care. Committed to fostering positive team collaboration and continuous improvement.
Developed strong communication and patient care skills in clinical healthcare environment, seeking to transition into new field. Demonstrates effective teamwork and adaptability, ensuring smooth operations and quality care. Adept at managing responsibilities and providing compassionate support, ready to bring these skills to new professional challenge.
Overview
1
1
year of professional experience
Work History
Barista
Honey Creme Perth
07.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
My House Dumpling
01.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
Southlands Fresh Seafood Market
01.2022 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Nursing
Curtin University
Perth, WA12-2025
High School Diploma -
Kennedy Baptist College
Perth, WA12-2022
Skills
- Compassion and empathy
- Self-reflection and improvement
- Punctual and reliable
- Vital signs monitoring
- Team collaboration
- Verbal and written communication
- Vital sign assessment
- Personal care
- Nursing assessments
- Activities of daily living adls
- Compassionate communication
- Infection control standards
- Wound management
- Medication administration
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista
Honey Creme Perth
07.2022 - 08.2022
Server
My House Dumpling
01.2022 - 06.2022
Sales Associate
Southlands Fresh Seafood Market
01.2022 - 03.2022
Bachelor of Science - Nursing
Curtin University
High School Diploma -
Kennedy Baptist College
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