Wangchu Lama - Customer Care Representative

Summary

Dynamic Customer Care Representative with proven skills in communication and problem-solving. Committed to enhancing customer satisfaction through effective teamwork and mentoring.

Overview

1

year of professional experience

Work History

Customer Care Representative

Mokshya Lounge and Bar

Auburn, NSW

02.2025 - 02.2026

Resolved customer inquiries through effective communication and problem-solving techniques.
Collaborated with cross-functional teams to enhance customer experience and streamline processes.
Conducted training sessions for new representatives on company policies and procedures.
Analyzed customer feedback to identify trends and recommend improvements to services.
Implemented strategies that increased customer satisfaction ratings consistently over time.
Mentored junior staff, providing guidance on best practices in customer care interactions.
Developed training materials focused on enhancing team performance and service efficiency.
Assisted call-in customers with questions and orders.
Maintained a high level of product knowledge to provide accurate information and support to customers.

Education

High School -

Shanti Adarsha Secondary School

Jorpati-06, Kathmandu

07-2006

undefined

British Gurkha Academy

Maharajgunj, Bansbari, Kathmandu

Skills

- Customer Service: Strong interpersonal skills to provide friendly and efficient service
- Communication: Ability to clearly and effectively communicate with customers, Coworkers

- Problem Solving: Addressing customer complaints and resolving issues promptly
- Teamwork: collaborating with colleagues to maintain smooth operations

LANGUAGES

English, Nepali, Hindi

Timeline