Wangchuk Tempa
1/65 Baden Street, Joondanna,WA
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Collaboration Assist Retail Manager with solid experience monitoring and facilitating production and retail processes. Skilled in leading and mentoring team members to achieve sales goals. Commended for delivering customer satisfaction, retention and loyalty.
Dedicated to professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Assistant Retail Manager
European Foods, Marketplace
10.2016 - Current
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Supported senior management in implementing and upholding store policies and procedures.
- Engaged directly with customers to offer assistance and resolve complaints.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Person
European Foods Wholesalers
09.2016 - 02.2020
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Restocked shelves and helped customers locate desired items.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Master in Public Policy And Management - Public Policy
Murdoch University
Perth, WA02.2016
Skills
- Cultural Awareness
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Flexible and Adaptable
- Excellent Communication
- Good Telephone Etiquette
- Written Communication
Timeline
Assistant Retail Manager
European Foods, Marketplace
10.2016 - Current
Store Person
European Foods Wholesalers
09.2016 - 02.2020
Master in Public Policy And Management - Public Policy
Murdoch University
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