Tracy Tsui

• Efficiently manage meeting room bookings via booking systems, email, and phone calls to align with clients' specific needs and preferences
• Handle client complaints, adeptly manage feedback, and respond to urgent incidents promptly and professionally
• Consistently deliver high-quality service and maintain stringent standards to meet and exceed key performance indicators (KPIs)
• Assist in the planning and execution of company events, conferences, and functions.

• Ensuring a memorable and positive first impression for arriving guests
• Managing the check-in and check-out processes with a focus on speed and accuracy, while also overseeing routine daily administrative tasks
• Effective communication channels and proficiently collaborate with various departments to ensure the seamless operation of the hotel
• Demonstrate proactive problem-solving abilities, engaging with different teams to swiftly address challenges, ultimately enhancing the guest experience and contributing to the company's positive reputation.

• Managed all the front office tasks to ensure the office is running smoothly while growing rapidly
• Acted as key point of contact for Marketing duties
• Supported HR with new staff onboarding arrangements and I.T setups.

• Provided administrative assistance to the principal in managing listings, price negotiations, and inspections
• Coordinated marketing events and client activities
• Managed website, blog sites and social media (Facebook/ WeChat) advertisements.

• Recruiting, selecting, orienting, and efficiently training employees.

•Maintain a good relationship with tour guides, local agents, and related industries.

•Administrative duties such as replying to emails, making rosters, and posting event ads, etc.

Overseeing stock control and receiving orders.

Design a variety of attractive jewelries.

•Interpret and Translator for different languages (Mandarin / Japanese)

•Creative plans and inspire a team increase store sales and profitability.

•Achieve outstanding financial results by exceeding sales targets and KPI