Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanitthakan Siricharoenphiphat

Parramatta,NSW

Summary

Proven in enhancing guest satisfaction and streamlining operations, I leveraged strong empathy and reservation management skills at Expandnet International Pty Ltd. Skilled in problem-solving and team collaboration, I boosted efficiency and guest experiences, demonstrating reliability and decision-making prowess without relying on numerical percentages. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

5
5
years of professional experience

Work History

Guest Relations Agent

Expandnet International Pty Ltd
03.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Managed high-pressure situations effectively, ensuring minimal impact on guest satisfaction levels.
  • Maintained detailed knowledge of hotel facilities, services, and policies to provide accurate information to guests at all times.
  • Handled customer complaints to satisfy and retain guests.
  • Managed successful product launches by coordinating efforts across multiple departments, ensuring timely execution and strong market reception.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Hostess

Ippudo Ramen
12.2021 - 02.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress

Okurama International Taste
09.2019 - 02.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Diploma of Hospitality -

Strathfield College
Sydney, NSW
09.2024

Skills

  • Strong empathy
  • Reservation Management
  • Customer Service
  • Problem-Solving
  • Reliability
  • Team Collaboration
  • Decision-Making
  • Guest experiences
  • Self Motivation
  • Guest satisfaction
  • Check-in and Check-out Procedures

Timeline

Guest Relations Agent

Expandnet International Pty Ltd
03.2023 - Current

Hostess

Ippudo Ramen
12.2021 - 02.2023

Waitress

Okurama International Taste
09.2019 - 02.2020

Diploma of Hospitality -

Strathfield College

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Wanitthakan Siricharoenphiphat