Wantana Sombutkamrai

Melbourne,VIC

Summary

*Dynamic and results-oriented professional with extensive experience at Chamton Industries Pty Ltd., excelling in customer service and administrative support. Leveraged expertise in data entry and complaint resolution to enhance customer satisfaction. Demonstrated exceptional teamwork and a high-energy attitude, contributing to a positive and efficient work environment.

*Compassionate and dedicated individual seeking an Entry-level position in aged care to provide high-quality support and companionship to older adults .Eager to apply strong interpersonal skills and a keen desire to learn and grow within the healthcare field.

Overview

years of professional experience

Certification

Work History

Senior Admin /Customer Service Assistant

Chamton Industries Pty Ltd.

Brunswick East, Victoria

10.2017 - Current

Greeted customers in a friendly manner and assisted with their inquiries.
Assisted customers over the phone, providing helpful information regarding products and services.
Resolved customer complaints promptly and professionally.
Provided product knowledge to customers through effective communication.
Maintained a clean and organized work area at all times.
Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
Performed administrative tasks such as filing documents, entering data into computer systems.
Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
Received orders from customers via telephone or email and entered them into the system accurately.
Responded promptly to customer inquiries about order status or product availability.
Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
Collaborated with other departments such as marketing or accounting in order to provide better service solutions for customers.
Collaborated closely with colleagues to meet customer needs.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Communicated information to customers about product quality, value and style.

Personal Care Assistant

Work Placement Estia health

South Morang, Vic

10.2024 - 12.2024

Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Prepared meals according to dietary requirements and assisted in feeding when needed.
Maintained accurate records of client care activities on computerized systems for charting purposes.
Participated in recreational activities with clients such as reading books, playing cards or board games.
Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Assessed changes in condition or behavior of the client which may require further medical attention.
Reported any observed changes in mental status or physical condition to supervisor immediately.
Collaborated with interdisciplinary team members regarding plan of care for each client.
Maintained daily living standards by assisting clients with personal hygiene needs.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Provided ongoing compassionate patient care for each client.
Reported concerns to nurse supervisor to promote optimal care.

Education

Certificate Lll Ageing And Disability Support - Support Worker

FYI Education &Training Pty Ltd

Lalor, VIC

12-2024

Skills

Data entry
Documentation and reporting
High-energy attitude
Time management
Teamwork

Complaint resolution
Technical support
Product promotion
Clerical support
Refund processing

Languages

English

Professional

Thai