WANTING TANG
Unit 34, 76 Stockman Avenue, Lawson,ACT
Summary
Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
Baristra
Ona Manuka
01.2024 - Current
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Office Manager
MLH Retail Food
01.2023 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Cafe Manager
Market St Eats
10.2020 - 12.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Electrical Draft Designer
Ping An Interiors PTY LTD
07.2020 - 11.2020
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Guaranteed designs adhere to company brand standards and guidelines.
- Established user-friendly design system to increase user experience and satisfaction.
Trainer Assistant
Coffee Art Studio Sydney
08.2018 - 12.2019
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
Education
Master of Science - Electrical Engineering
University of New South Wales
Sydney, NSW12.2019
Bachelor of Electrical Engineering - Electrical Engineering
JiangsuUniversity
06.2017
Skills
- Office Administration
- Customer Service
- Human Resources
- Electrical experience
- Valid Driver's License
- Safety and First Aid Knowledge
Languages
English
Chinese (Mandarin)
Korean
Timeline
Baristra
Ona Manuka
01.2024 - Current
Office Manager
MLH Retail Food
01.2023 - 12.2024
Cafe Manager
Market St Eats
10.2020 - 12.2022
Electrical Draft Designer
Ping An Interiors PTY LTD
07.2020 - 11.2020
Trainer Assistant
Coffee Art Studio Sydney
08.2018 - 12.2019
Master of Science - Electrical Engineering
University of New South Wales
Bachelor of Electrical Engineering - Electrical Engineering
JiangsuUniversity
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