Wanvisa Whitby
Surrey Hills
Summary
Dynamic Senior Beautician with extensive experience at Men's Body Works, renowned for exceptional client retention and relationship-building skills. Expert in skincare treatments and committed to continuous education, I consistently deliver high-quality services, fostering loyalty and satisfaction among clients. Proven ability to adapt to diverse client needs while maintaining outstanding sanitation standards.
Diligent, with robust background in beauty treatments and customer satisfaction. Proven success in enhancing client appearance and well-being through tailored beauty regimens. Demonstrated expertise in skincare and cosmetic techniques, coupled with strong interpersonal skills.
Experienced with advanced beauty techniques and client consultations. Utilizes keen eye for detail to deliver personalized beauty regimens that enhance appearance and confidence. Knowledge of skincare, makeup application, and customer service, ensuring high client satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Beautician
Men's Body Works
11.2023 - Current
- Contributed to a strong team dynamic by collaborating closely with colleagues on projects and tasks as needed.
- Increased client retention by building strong relationships through excellent communication and understanding their needs.
- Organized in-salon workshops for clients to educate them about products and techniques, fostering loyalty and trust among customers.
- Delivered high-quality services consistently, leading to positive online reviews and word-of-mouth referrals.
- Provided exceptional customer service by addressing client concerns and complaints promptly, resulting in increased satisfaction and repeat business.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated thorough knowledge of all salon products and services.
Beautician
Vayo Beauty and Massage
03.2020 - 05.2022
- Researched and applied latest hair and makeup trends, enhancing client satisfaction and style.
- Developed personalized beauty care plans, addressing diverse client needs and improving retention.
- Ensured cleanliness and sanitation of tools, maintaining high safety standards.
- Managed customer appointments efficiently, optimizing time and boosting client satisfaction.
- Performed manicures and pedicures, delivering comprehensive beauty services.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
Hospitality Team Member
The Racha Resort
04.2017 - 02.2020
- Collaborated with various team members to meet guests' requests.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Responded to over [Number] telephone calls per day to provide information regarding reservations and room vacancies.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Secured spa and restaurant reservations by phone and on-site for guests.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanour.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Food and Beverage Attendant
Ramada, Deevana
01.2015 - 03.2017
- Supported team in resolving guest inquiries and complaints, enhancing overall guest satisfaction.
- Oversaw food and beverage operations, ensuring exceptional service and quick issue resolution.
- Conducted pre-shift meetings to align team on specials, menu changes, and house counts.
- Maintained and replenished dining area supplies, ensuring smooth service flow.
- Assisted wait staff with timely food delivery, contributing to efficient service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Administrative Officer
O-Plus Private Mathematic School,
02.2011 - 01.2015
- Collaborated with colleagues to manage daily school operations, ensuring smooth workflow.
- Handled multi-line phone system, routed calls, delivered messages, and greeted visitors.
- Implemented an efficient filing system, enhancing document organization and management.
- Managed office inventory, ordered supplies, and handled shipment receiving to maintain stock.
- Provided technical support and resolved issues, boosting office productivity.
- Prepared conference rooms and materials for meetings, facilitating smooth events.
- Screened visitors and issued badges, maintaining safety and security protocols.
- Processed incoming mail and packages, ensuring accurate distribution to recipients.
- Scheduled conference rooms, prepared agendas, and maintained calendars for meetings and events.
Service Assistant
Kentucky Fried Chicken
01.2006 - 02.2009
- Ensured condiment and drink stations were fully stocked, enhancing service efficiency and customer satisfaction.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Supported cashiers in processing payments and documenting orders, improving transaction accuracy.
- Handled customer deliveries and assisted with order carrying, boosting overall customer experience.
Education
Bachelor Degree of Administration
Ramkamhaeng University
Bangkok, Thailand02-2011
Diploma of Agriculture
School Of Agriculture And Technology
Thailand11-2006
Skills
- Spa management experience
- Haircutting assistant
- Facial hair removal
- Lash and eyebrow maintenance
- Skincare specialist
- Permanent makeup artistry
- Scalp massage techniques
- Body treatments
- Facial treatments
- Massage therapy
- Body spa / body scrub
- Teeth whitening
- IPL Hair removal
- Japanese Hair spa
- Fungal nail treatments
- Ear spa
- Hair removal treatments
- Microdermabrasion
- Eyelash extension proficiency
- Nail care
- Eyebrow shaping
- Waxing treatments
Languages
Thai
Native or Bilingual
Timeline
Senior Beautician
Men's Body Works
11.2023 - Current
Beautician
Vayo Beauty and Massage
03.2020 - 05.2022
Hospitality Team Member
The Racha Resort
04.2017 - 02.2020
Food and Beverage Attendant
Ramada, Deevana
01.2015 - 03.2017
Administrative Officer
O-Plus Private Mathematic School,
02.2011 - 01.2015
Service Assistant
Kentucky Fried Chicken
01.2006 - 02.2009
Bachelor Degree of Administration
Ramkamhaeng University
Diploma of Agriculture
School Of Agriculture And Technology
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