Summary
Overview
Work History
Education
Skills
References
Timeline
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Wanying Wen

Granville,Australia

Summary

I am organised and reliable candidate with 7 years of experiences working in the supply chain field - 2 years as a Purchasing Assistant in a trading company, and 4 years as a Customer Service Agent and Equipment Controller in a shipping company. I am successful at managing multiple priorities with a positive attitude and always willing to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Operation And Equipment Coordinator

Ocean Network Express
07.2023 - Current
  • Maintained a healthy level of equipment stocks through monitoring and managing both inbound and outbound container volumes.
  • Planned equipment repositions on vessels according to manager's instruction, ensured vessel spaces are fully utilized while keeping sufficient stocks in the depots to supply current bookings.
  • Closely communicated with internal parties to understand sales demands in order to effectively plan and assigned the inbound equipments into suitable depot locations and implemented equipment upgrade plans with the depots to meet sales demand.
  • Demonstrated flexibility and prioritization skill to overcome challenges that might affect the deliveries of equipments to the vessels and to the customers, such as bad weather condition, industrial actions, and depot closures etc.


Customer Service Agent and Sales Support

Ocean Network Express
09.2019 - 07.2023
  • Worked collaboratively with team members to handle large volume of customer enquires and requests daily in relation to rate quotation, export bookings, shipping documentations with positive and professional attitude.
  • Demonstrated high attention to detail through managing all shipments on vessels simultaneously with accuracy.
  • Identified issues that will affect the smooth delivery of a shipment and proactively followed up with both internal and external stakeholders to ensure issues are resolved before the deadline.
  • Openly adapted to the organization's changes and innovation by understanding role requirements and learning new technologies to better assist with the customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Purchasing Assistant

Livingstone International
08.2017 - 09.2019
  • Worked closely with the Purchasing Officers and the Purchasing Manager on stock replenishment plans and provided administrate assistance as directed.
  • Closely monitored import shipment status, ensured timely delivery of imported goods, and addressing potential issues promptly during the process.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Communicated with both internal and external stakeholders to provide updates on orders status and to maintain good relationships.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.

HR/Admin intern

Uvision Employment
03.2017 - 05.2017
  • Familiarized with all departments and operations, and provided geneal admin assistance.
  • Sorted and updated files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

Bachelor of Arts - Management (Employment Relations) & Asian Studies

University of Sydney
01.2016

Completed year 11 and year 12 -

Sydney Secondary College- Blackwattle Bay Campus
01.2013

Skills

  • Strong attention to detail: ability to handle large volume of workload with accuracy and to find out a way to improve existing working procedures
  • Excellent organization skill: ability to find out task requirements, deadlines and action accordingly
  • Analysation skill: ability to gather information, analyse a situation and then come up with solution
  • Ability to work well both collaboratively within a team environment, and independently as an individual
  • Excellent communication skill in both verbal and written English
  • Ability to fluently speak Mandarin Chinese and Cantonese

References

References are available upon request.

Timeline

Operation And Equipment Coordinator

Ocean Network Express
07.2023 - Current

Customer Service Agent and Sales Support

Ocean Network Express
09.2019 - 07.2023

Purchasing Assistant

Livingstone International
08.2017 - 09.2019

HR/Admin intern

Uvision Employment
03.2017 - 05.2017

Bachelor of Arts - Management (Employment Relations) & Asian Studies

University of Sydney

Completed year 11 and year 12 -

Sydney Secondary College- Blackwattle Bay Campus

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Wanying Wen