Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
AssistantManager

Waqas Iftikhar

Sydney,NSW

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Waqas
01.2022 - 02.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Manager

Waqas
02.2021 - 12.2021
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Currier Services (casual)

Waqas
11.2019 - 05.2020
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager

Waqas
03.2018 - 02.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Receptionist

Waqas
03.2018 - 02.2019
  • Organized, maintained and updated information in computer databases.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Compiled information from files and research to satisfy information requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

MBA - Accounting And Business Management

Holmes Institute Sydney
Sydney
2021

No Degree - Diploma of Hospitality Managment

The Hotel School
Sydney
2021

No Degree - Advanced Certificate in Management Team Leadership

The Career Academy
Sydney
2021

Associate of Arts - Arts And Entertainment Management

University of Queensland
Brisbane, QLD
2019

BBA -

University of Central Punjab
Pakistan
2018

Skills

  • Customer Relations
  • Business Development Understanding
  • Closing and Contract Negotiations
  • Customer Relationship Management
  • Hiring and Training
  • Microsoft Office Expertise
  • Policy Administration
  • Customer Service and Satisfaction
  • Orientating and Training
  • Team Motivation
  • Shift Coverage
  • Business Administration

Languages

Urdu
Full Professional
English
Full Professional
Punjabi
Full Professional

Additional Information

References will be provided on request.

Timeline

Assistant Manager

Waqas
01.2022 - 02.2022

Manager

Waqas
02.2021 - 12.2021

Currier Services (casual)

Waqas
11.2019 - 05.2020

Assistant Manager

Waqas
03.2018 - 02.2019

Receptionist

Waqas
03.2018 - 02.2019

MBA - Accounting And Business Management

Holmes Institute Sydney

No Degree - Diploma of Hospitality Managment

The Hotel School

No Degree - Advanced Certificate in Management Team Leadership

The Career Academy

Associate of Arts - Arts And Entertainment Management

University of Queensland

BBA -

University of Central Punjab
Waqas Iftikhar