Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Waqas Khan

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

BP South Perth
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Coles Express Myaree
11.2022 - 07.2023
  • Focusing on interpersonal relationship with customers
  • Managing the store and general housekeeping
  • Keeping it clean and tidy
  • Stock control – checking expires, up selling, pallet stocking and fill up the store
  • Cash handling with due diligence.

Shift Incharge

Wilson's Space Shuttle Airport Parking
02.2022 - 12.2022
  • Meet and greet customers face to face and over the phone
  • Checking-in the customers in the company's CRM, responded to customer queries
  • Assist them with bookings and arrange customer pick-ups and drop-offs at the airport.

Account Manager

OriginNet Pvt. Limited
01.2021 - 12.2021
  • On board new clients and provide them internet solutions
  • Entertain customer's queries regarding internet services
  • Coordinate with clients and technical team to rectify the problems.

Business Development Officer

Future Networks Pvt. Limited
10.2019 - 12.2020
  • Worked as Business Development Offices
  • Responsible for
  • Designing internet solution as per requirement of the customer
  • Assist technical team for the deployment of the project
  • Assist client with after sales service.

Smart Net Pvt. Limited
05.2019 - 09.2019
  • In department of maintenance under the senior supervision
  • Major responsibilities were to understand the working environment professionally and build the professional confident to handle the technical customer.

Service Engineer

Western Instruments
09.2018 - 04.2019
  • Installing industrial equipment in customers premises
  • Provide after sales services

Internee

Millat Tractors Pvt. Limited
07.2017 - 07.2017
  • Weeks internship in manufacturing of engine and assembling of tractors section
  • During this internship, I learned along with the studies to have better knowledge about the field and industry working.

Education

Master - Mechanical Engineering

Engineering Institute of Technology
Perth, WA
12.2024

Bachelor of Mechatronics & Control - Engineering

University of Engineering & Technology
Lahore, Pakistan
06.2018

Skills

  • Competent user of Proteus, Robo-Analyzer, AutoCAD, MATLAB, Solid Works, PLC
  • Computer Proficiency
  • MS office, and EndNote
  • Confident presentation and great outstanding communication skills
  • Cricket, Video Gaming, Writing, Photography, Calligraphy, Traveling and Music

Accomplishments

    Successfully completed continuing professional development training program of “Pakistan Engineering Council (PEC) bidding documents held by PEC.

Timeline

Customer Service Representative

BP South Perth
07.2023 - Current

Customer Service Representative

Coles Express Myaree
11.2022 - 07.2023

Shift Incharge

Wilson's Space Shuttle Airport Parking
02.2022 - 12.2022

Account Manager

OriginNet Pvt. Limited
01.2021 - 12.2021

Business Development Officer

Future Networks Pvt. Limited
10.2019 - 12.2020

Smart Net Pvt. Limited
05.2019 - 09.2019

Service Engineer

Western Instruments
09.2018 - 04.2019

Internee

Millat Tractors Pvt. Limited
07.2017 - 07.2017

Master - Mechanical Engineering

Engineering Institute of Technology

Bachelor of Mechatronics & Control - Engineering

University of Engineering & Technology
Waqas Khan