Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Waraporn Thongsom
Balaclava,VIC
Summary
Overview
5
years of professional experience
1
Language
Work History
Mr.Ashcroft Cafe
Cafe Manager
02.2023 - Current
Job overview
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
Pinnacle People
Hospitality Worker
03.2022 - Current
Job overview
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Delivered excellent customer service to support company reputation and patron satisfaction.
ExxonMobil Refinery
Administrative Coordinator
03.2021 - 04.2022
Job overview
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
Tuntex Textile Thailand
Sales Coordinator
01.2019 - 02.2021
Job overview
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Maintained long-term relationships with high net-worth clients.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Greystone CollegeAustralia
Diploma of Project Management from Project Management
05.2025
University Overview
Greystone College Australia
CERTIFICATE IV IN BUSINESS (SUSTAINABILITY) from Sustainability Studies
04.2024
University Overview
Kasetsart UniversityThailand
BBA from International Business Management
04.2019
University Overview
- 3.19 GPA
- Leader of graduation project
- Logistic coordinator, Kerry Logistic, Completed 2018
- Research on the relationship between the quality of work life and performance of the International Transport Industry Employees in the Industrial estate. Laem Chabang, Chonburi, Thailand, Process Efficiency - Research Project
Skills
- Customer Engagement
- Business marketing
- Scheduling
- Order Management
- Cost controls
- Microsoft Access
- Time Management
- Meeting Coordination
- Document Management
- Workload Management
- Scheduling appointments
- Project Support
Languages
Thai
English
Quote
Quality is not an act, it is a habit.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
InternshipContract WorkPart TimeWork Location
RemoteHybridImportant To Me
Career advancementPaid time offTeam Building / Company RetreatsPersonal development programsWork from home optionCompany CulturePaid sick leaveAccomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Interests
Project management trainee
Software
Microsoft
Timeline
Cafe Manager
Mr.Ashcroft Cafe
02.2023 - Current
Hospitality Worker
Pinnacle People
03.2022 - Current
Administrative Coordinator
ExxonMobil Refinery
03.2021 - 04.2022
Sales Coordinator
Tuntex Textile Thailand
01.2019 - 02.2021
Greystone College
Diploma of Project Management from Project Management
Greystone College
CERTIFICATE IV IN BUSINESS (SUSTAINABILITY) from Sustainability Studies
Kasetsart University
BBA from International Business Management
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