Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Awards
Bilingual
Timeline
Generic

Wardi Botani

Sydney,Australia

Summary

Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Executive

Self Employed Services
01.2019 - Current
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Devised and implemented processes and procedures to streamline operations.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained strong leadership skills by managing projects from start to finish.
  • Increased client satisfaction by promptly addressing concerns and providing clear explanations of complex legal issues.
  • Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.

Full time Sales Representative

PFS Fundraising Group
11.2020 - 01.2021
  • Working towards KPIs
  • Day to Day Organisation of work
  • Sales
  • Handling of Clients and giving knowledge of the organisation
  • Working with Doctors without borders as a Campaigner for PFS
  • Promoting Doctors Without Borders and bringing awareness to their cause.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Makeup Artist

Next model
05.2018 - 10.2019
  • Detail oriented and time management job as it required specific attention to customer details and their desired outcome
  • Sales role: speaking to and helping customers to find the right products for their use
  • Making sure customers were finished on time and work station was clean and hygienic for the next customer
  • Creating different make-up looks for example Glamorous makeup ( Smokey, Shimmer) and Natural makeup
  • Prioritizing the comfort, safety and satisfaction of customers in the workplace
  • POS system.
  • Applied makeup in accordance with clothing style.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Sanitized makeup tools to avoid spread of infection.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
  • Conducted consultations to understand client's desired look.
  • Meticulously documented client records, efficiently tracking preferences and allergies to ensure personalized experiences during subsequent appointments.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Conferred with producers, customers and performers to determine desired appearance.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Maintained regular client list and successfully handled walk-in customers.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor Degree in Business - Business Administration And Management

Western Sydney University
Parramatta, NSW
09.2025

High School Diploma -

Cecil Hills High School
Cecil Hills, NSW
11.2017

Statement of attainment in hair and makeup services -

Taffe
Liverpool
10.2017

Certificate II in Makeup - Make

Tafe NSW
Liverpool, NSW
09.2017

Skills

  • Sales
  • Excel
  • Time Management
  • Problem solving
  • POS Sales system
  • Team work
  • Customer Service Skills
  • Microsoft software systems : Word, Excel, Powerpoint
  • MacOS software systems
  • Filing and data archiving
  • Information Protection
  • Access Control
  • Documentation and Recordkeeping
  • Customer Relations
  • Materials Organization
  • Meeting Agenda Preparation
  • Correspondence and Memo drafting
  • Honest and Dependable
  • Strategic Planning
  • Schedule oversight
  • Customer Service
  • Administrative Leadership
  • Goal Minded
  • Video Conferencing Software
  • Database Management
  • Administrative Support
  • Meeting planning
  • Document Preparation
  • Document Filing and Retrieval
  • Decision-Making
  • Microsoft Office
  • File Organization
  • File Maintenance
  • Analytical Thinking
  • Critical Thinking
  • Bookkeeping
  • Business Administration
  • Word Processing
  • Document conversion
  • Editing and proofreading
  • Electronic Records Management
  • Dictation and Transcription

Certification

  • Bachelor of business (03/01/18 - Present)
  • Drivers Licence (04/01/20 - 04/01/23)

Additional Information

Communication skills : as part of my role in the makeup department, I would have to communicate clearly with customers on what they needed and be very detail oriented, Time and task management specifically when doing a customers makeup as they needed to be on time always. while, also managing other tasks around the workplace including attending to other customers, managing financials and opening and closing., Problem solving: able to be a quick thinker and solve problems in a professional manner while keeping the customer satisfied., Writing and critical thinking: as part of a law degree, writing formal emails and being a critical thinker is very crucial as demonstrated by the LEAD program certificate., Teamwork: previous engagement in university events like the Western fair and Open day for Western Sydney university as part of the staff., Leadership : LEAD program of the university which was achieved as part of gaining crucial leadership skills, Detail oriented and organisation, References provided upon request.

Languages

English
Arabic
Kurdish
Assyrian

Awards

LEAD program - western Sydney University 2019

Bilingual

Ability to Speak, Read and write in Arabic, Kurdish and Assyrian Neo-Aramaic

Timeline

Full time Sales Representative

PFS Fundraising Group
11.2020 - 01.2021

Administrative Executive

Self Employed Services
01.2019 - Current

Makeup Artist

Next model
05.2018 - 10.2019

Bachelor Degree in Business - Business Administration And Management

Western Sydney University

High School Diploma -

Cecil Hills High School

Statement of attainment in hair and makeup services -

Taffe

Certificate II in Makeup - Make

Tafe NSW

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Wardi Botani