Warin Khongkhiao
Helensvale,QLD
Summary
Skilled Collection / Hardship Agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Exceptional interpersonal and problem-solving skills, excited to bring talent to team offering opportunities for growth and advancement. My approach has consistently improved collections processing efficiency, leveraging computer proficiency and team leadership to exceed employer expectations.
Overview
18
18
years of professional experience
Work History
Financial Collection/Hardship Officer
Aspire 42
07.2024 - Current
- Managing and responding to vulnerable customers experiencing financial enquiries regarding payment arrangements and process applications while implementing customized payment plans based on debtor''s financial situation.
- Maintain customers’ direct debit payments, while ensuring integrity and confidentiality is maintained at all times when dealing with personal financial information.
- Delivered exceptional customer service on collection calls for all inbound, outbound, E-Mails and SMS ensuring prompt and accurate assistance. Maintaining professionalism under pressure while resolving disputes or conflicts.
- Attain supporting documentation and information for the process of assessing and completing hardship assessments. Ensure that work processes and procedures are well documented and updated.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Collection/Hardship Consultant
Concentrix
11.2023 - 07.2024
- Working on behalf of one of Australia's big banks, including Westpac Bank, St. George, Bank SA and Bank of Melbourne, provide guidance and support, assess customer needs and make meaningful decisions for customers.
- Assess and respond to financial hardship applications, evaluated client needs and expectations, applying tailored strategies for successful resolution for each consulting engagement.
- Negotiated settlements in the best interest of the company, balancing financial recovery while delivering exceptional customer service and maintaining client relationships.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations and KPI performance.
- Assisted in training new Collections Agent, sharing industry knowledge and best practices for successful outcomes.
- Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
GIS Analyst
AKKODIS
09.2021 - 10.2023
- Analyzed geographic and linguistic source data of Germany, Australia and Thailand for apple Map.
- Conducted comprehensive research for identifying relevant geospatial data sources and acquisition methods.
- Provided timely, accurate mapping solutions for various departments, supporting informed decision making.
- Enhanced GIS data accuracy by performing regular quality checks and implementing necessary corrections as well as providing feedback.
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Improved data accuracy by performing regular quality control checks on GIS databases.
Social Media Content Moderator
Majoral Berlin
05.2017 - 05.2020
- Working for a client, one of the biggest Social Media platform "Facebook"
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Followed strict criteria to evaluate content based on our client guideline and policy with quality performance.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Contributed valuable insights during regular team meetings, helping drive improvements across the entire Content Review Analyst team.
- Maintained up-to-date knowledge of industry trends and best practices to ensure relevance in content analysis.
- Analyzed performance metrics to identify trends and optimize future content strategy.
- Participated in ongoing training programs to stay current with ever-changing platform policies and procedures.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Restaurant Manager
Self-employed
10.2013 - 02.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Managed payroll, daily deposits, and cost controls.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Medical Receptionist
Millennium Medical Group Brisbane
03.2013 - 08.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Baker
Gerbino's Italian Bakery
05.2013 - 08.2013
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Complied with health and safety codes to protect staff and customers.
Breakfast Cook / Baker
Wicked Corner Cafe
11.2011 - 05.2013
- Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
- Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
- Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health and safety regulations.
- Worked closely with management to maintain budgetary goals while consistently delivering high-quality meals.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Business Owner / Baker
Earl Plaza Bakery
03.2007 - 10.2011
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Produced consistently high-quality baked goods for customers.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Complied with health and safety codes to protect staff and customers.
Chef Assistant
Warner Brother Movie World
03.2006 - 02.2007
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained high standards of food quality by routinely checking ingredients for freshness and adhering to proper storage procedures.
Education
Diploma - Business Administration And Management, General
MCI Australia
Sydney, NSW01.2017
No Degree - English For Hospitallity
TAFE Queensland - Gold Coast RTO: 0275
Southport, QLD12.2004
Diploma - Marketing
Chinat Teachnical Collage
Thailand01.2000
Skills
- Customer Service
- Work Coordination
- Strategic Planning
- Collections processing
- Debt Negotiation
- Risk Assessment
- Problem-solving abilities
- Complaint Handling
- Team Leadership
- Verbal and written communication
- Computer Proficiency
- Innovation and Creativity
Languages
Thai
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Financial Collection/Hardship Officer
Aspire 42
07.2024 - Current
Collection/Hardship Consultant
Concentrix
11.2023 - 07.2024
GIS Analyst
AKKODIS
09.2021 - 10.2023
Social Media Content Moderator
Majoral Berlin
05.2017 - 05.2020
Restaurant Manager
Self-employed
10.2013 - 02.2017
Baker
Gerbino's Italian Bakery
05.2013 - 08.2013
Medical Receptionist
Millennium Medical Group Brisbane
03.2013 - 08.2013
Breakfast Cook / Baker
Wicked Corner Cafe
11.2011 - 05.2013
Business Owner / Baker
Earl Plaza Bakery
03.2007 - 10.2011
Chef Assistant
Warner Brother Movie World
03.2006 - 02.2007
Diploma - Business Administration And Management, General
MCI Australia
No Degree - English For Hospitallity
TAFE Queensland - Gold Coast RTO: 0275
Diploma - Marketing
Chinat Teachnical Collage
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