Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Skillset expands wide and diverse to cover industries such as Retail and Manufacturing (in full).
Overview
8
8
years of professional experience
Work History
IT Business Partner and Analyst
Lifeline Australia
Martin Place, Sydney, NSW
01.2021 - Current
Audited company's legal documents to verify compliant policies and procedures.
Maintained accurate records of all data collected during analysis processes.
Evaluated needs of departments and delegated tasks to optimize overall production.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Assessed organizational compliance with ISO 9000, ISO 14000, Six Sigma, and other standards.
Identified opportunities for reducing waste generated by the retail management through Lean Six Sigma techniques.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Implemented IT governance frameworks to enhance compliance and risk management.
Recommended system enhancements for automation and efficiency via Azure & Power platform.
Facilitate alignment of IT strategy with digital transformation initiatives.
Weekly assessment of emerging, up and coming technology and its needs to fit effectively into the organization. Through this I have collaborated with organization wide teams and implemented Jira Confluence, Genesys, Microsoft Intune and more, aligned with their business needs.
Business Analyst (Technical Processes)
Lifeline Australia
Martin Place, Sydney, NSW
09.2019 - 11.2022
Developed and implemented Lean Six Sigma methodology to improve operational efficiency.
Conducted reviews of assigned organizational and functional activities and evaluated adequacy and effectiveness of management controls over each area.
Collected and analyzed user stories and leveraged data to enhance and expand future process planning and solution strategies.
Conducted testing of software and systems to ensure quality and reliability.
Develop and maintain strong relationships with stakeholders to ensure project alignment with organizational goals. Non technical stakeholders and technical stakeholders (vendor management).
Providing Analysis of processes across 54 different Lifeline retail sites leveraging all POS (light speed) and Networking (Palo Alto, Cisco Meraki, etc.) technologies required, and the effects on end-user (feasibility reports).
Organizational analysis and project delivery of entire VoIP infrastructure of Lifeline (mental health counselling), including technologies such as MS Teams, Cisco, Genesys and Tesltra TIPT.
Collaborate between technical (external vendors) and business teams to deliver Dynamics365 AND Dynamics CRM projects to improve operational efficiencies (Sandbox Environment).
Electro-Mechanical Engineer
Australian Lift Components
Minto, NSW
03.2017 - 07.2019
Utilized CAD software to create and revise mechanical & electrical schematics and layouts.
Created manuals and instructions regarding operation of electrical/mechanical equipment and systems.
Reviewed design specifications for newly engineered components and processes.
Evaluated existing tooling designs for manufacturability improvements.
Provided economic modeling of business organization.
Partnered with procurement organizations on projects and other supplier-related investments and programs.
Binary code, Gray code, Python, C#, and machine learning languages to program displays, LEDs, chimes, firmware, and customizations within model-specific software.
Laser Programming, Laser Etching, Laser Engraving, CNC programming, and other manufacturing and supply chain procedures.
Education
Cisco Meraki Engineering Solutions - Part 1 & Part 2
Cisco
Remote
03-2024
Project Management Professional (PMP) -
The Learning People
Remote
02-2024
Associate of Science - Diploma of Information Technology (Advanced)
University of Sydney
Sydney, NSW
08-2015
Bachelor of Science - Engineering (Mechatronics & Robotics)
Western Sydney University
Sydney, NSW
03-2014
Timeline
IT Business Partner and Analyst
Lifeline Australia
01.2021 - Current
Business Analyst (Technical Processes)
Lifeline Australia
09.2019 - 11.2022
Electro-Mechanical Engineer
Australian Lift Components
03.2017 - 07.2019
Cisco Meraki Engineering Solutions - Part 1 & Part 2
Cisco
Project Management Professional (PMP) -
The Learning People
Associate of Science - Diploma of Information Technology (Advanced)
University of Sydney
Bachelor of Science - Engineering (Mechatronics & Robotics)