Summary
Overview
Work History
Education
Skills
Timeline
Generic

Warnakulasooriya Dehiwala Arachcige Chinthika Sandali Costa

9 Mcmonagle Crescent, Bellbird Park,QLD

Summary

A focused person with strong experience in customer services and proven ability to assist customers. Communication and relationship building skills and team collaboration in order to achieve excellent customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Strong interpersonal, communication skills and able to explain complicated material patiently and clearly to customers. Excellent time management skills combined with knowledge of customer service industry.

Overview

8
8
years of professional experience

Work History

General Cleaner

Medi Clean - Epworth Freemasons
05.2025 - 07.2025
  • Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
  • Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
  • Emptied trash cans and transported waste to collection areas.
  • Uphold hospital standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.

All Round General Helper - Casual

Noglu Cafe
03.2025 - 07.2025
  • Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
  • Kept work areas clean and organized. Wash utensils and dishes.
  • Take customer orders and serve food/drinks. Handle basic cashier duties when required.
  • Mopped, brushed and spread paints, cleaning solutions, or other compounds over surfaces to clean or provide protection.
  • Improved workplace safety by maintaining a clean and organized work environment.

Room Attendant

AHS Hospitality Group - Novotel & Ibis Styles Melbourne Airport
03.2025 - 06.2025
  • Clean the restrooms, common areas, and rooms. Regularly dust, vacuum, and mop floors.
  • Replace the towels and bed linens. Restock room supplies and toiletries.
  • Take care of laundry, which includes ironing, drying, and washing.
  • Report any damages or maintenance concerns. Observe safety and hygienic guidelines.
  • Maintain a good level of hygiene and appearance.

Junior Executive - Overseas Holidays

NKAR Travel & Tours (PVT)Ltd
01.2024 - 02.2025
  • Assist clients in selecting international travel packages. Provide detailed information on destinations, visa requirements and travel insurance.
  • Handle requests by phone, email and in person. Process reservations, payments and issuance of travel documents.
  • Handle walk in clients and identify their travel packages. Provide end to end service while organizing trip.
  • Reserving the hotels and creating the itinerary. Reach the sales and revenue targets.
  • Stay up to date on domestic and international travel trends. Coordinate with airlines, hotels and travel agencies.
  • Ensure timely delivery of air tickets, visas and other travel documents. Assist in travel disruptions and customer support.
  • Create reports on travel trends, sales, and customer feedback. Suggest enhancements to customer service and packages.

Customer Service Agent

Qatar Airways
09.2021 - 11.2023
  • Extensive background monitoring and implementing airport practices and procedures.
  • Providing accurate information to passengers, processing boarding passes, checking documents.
  • Handling customer complaints and providing departure services.
  • Providing seating, boarding and special assistance.
  • Assist with security protocols and inform about airline services.

Storekeeper

Nisal Super Market
06.2021 - 08.2021
  • Kept work areas clean and organized. Improved workplace safety by maintaining a clean and organized work environment.
    Mopped, brushed and spread paints, cleaning solutions, or other
    compounds over surfaces to clean or provide protection.
    • Assisting clients in finding goods and responding to their questions.
    • Directing customers to various areas or billing counters.
    • Stock placement and unloading onto shelves.
    • Checking and eliminating any broken or expired goods.
    • Helping to dispose of waste and upholding hygienic standards.
    • Handling any extra duties that managers or supervisors assign.

Airport Service Agent

Srilankan Airlines
10.2017 - 08.2021
  • Greeting passengers, assisting special passengers and handling various airline systems.
  • Connect with passengers for concerns and provide solutions.
  • Ensure safety protocols, coordinate with flight crew, and provide premium services.
  • Manage connecting flights and time management via Ground Operations Manual.

Education

Pearson BTEC Level 7 Postgraduate Diploma - Strategic Management & Leadership

ESOFT Metro Campus
01.2023

G.C.E Advance Level
01.2016

British Council - Young Learner Language Course - Pre-Intermediate 02

British Council
01.2014

G.C.E Ordinary Level - undefined

01.2013

Skills

  • Leadership
  • Team Work
  • Self-Learner
  • Time Management
  • Flexible
  • People Skills
  • Multi-Tasking
  • Communication
  • Adaptability
  • MS Office
  • Altea Amadeus System
  • Sabre System
  • Navitaire System

Timeline

General Cleaner

Medi Clean - Epworth Freemasons
05.2025 - 07.2025

All Round General Helper - Casual

Noglu Cafe
03.2025 - 07.2025

Room Attendant

AHS Hospitality Group - Novotel & Ibis Styles Melbourne Airport
03.2025 - 06.2025

Junior Executive - Overseas Holidays

NKAR Travel & Tours (PVT)Ltd
01.2024 - 02.2025

Customer Service Agent

Qatar Airways
09.2021 - 11.2023

Storekeeper

Nisal Super Market
06.2021 - 08.2021

Airport Service Agent

Srilankan Airlines
10.2017 - 08.2021

British Council - Young Learner Language Course - Pre-Intermediate 02

British Council

G.C.E Ordinary Level - undefined

Pearson BTEC Level 7 Postgraduate Diploma - Strategic Management & Leadership

ESOFT Metro Campus

G.C.E Advance Level

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Warnakulasooriya Dehiwala Arachcige Chinthika Sandali Costa